Trust
Security & compliance
No certifications listed yet.
SLA uptime target: 99.9%
Security review turnaround: Not specified
DPA available: Not specified
AI-powered CRM for customer service providing timeline-based customer views with intelligent automation.
Pricing
From $89 / seat / mo
Founded
2015
Team size
201-500 employees
Headquarters
New York, NY
Preview from kustomer.com
At a glance
Pricing model
Per seat
Integrates with
FacebookInstagramWhatsApp BusinessGoogle AuthenticationMicrosoft Authentication+4
About Kustomer
Kustomer is a CRM-based customer service and support platform that unifies conversations across email, chat, SMS, social, and voice into a single timeline per customer. It provides omnichannel case management, automation and workflows, self-service, and AI-powered agent and customer-facing assistants. It is aimed at scaling support teams, particularly in e-commerce and retail.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Per seat
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
Kustomer
Kustomer doesn’t have a live offer on Cubbie yet — but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.
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