Trust
Security & compliance
No certifications listed yet.
SLA uptime target: 99.9%
Security review turnaround: Not specified
DPA available: Not specified
AI-powered CRM for customer service providing timeline-based customer views with intelligent automation.
Pricing
$89+ / seat / month
Founded
2015
Team size
201-500 employees
Headquarters
New York, NY
Product Preview
Preview from kustomer.com
At a glance
Pricing model
Per seat
Integrates with
FacebookInstagramWhatsApp BusinessGoogle AuthenticationMicrosoft Authentication+4
About Kustomer
Kustomer is a CRM-based customer service and support platform that unifies conversations across email, chat, SMS, social, and voice into a single timeline per customer. It provides omnichannel case management, automation and workflows, self-service, and AI-powered agent and customer-facing assistants. It is aimed at scaling support teams, particularly in e-commerce and retail.
Pricing
$89+ / seat / monthPer seat
Sync Kustomer with Cubbie
Cubbie connects straight to the Kustomer admin API, so your seats, usage, and plan stay current without anyone updating a spreadsheet. That is what turns renewals and unused licenses into something you can act on.
Org-user (agent) roster — total provisioned/licensed agent seatsPer-agent active/pending/deleted status, roles, and teams (used to exclude non-billable accounts)Agent account created/updated timestamps
Connecting takes about a minute. Paste a read-only key from your Kustomer admin settings. Cubbie never writes to your account.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Per seat
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
Kustomer
Kustomer doesn’t have a live offer on Cubbie yet, but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.
Want a negotiated price? Request a quote for Kustomer and Cubbie routes it to the vendor and our procurement team.
