Trust
Security & compliance
SOC 2ISO 27001HIPAAPCI DSS
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
CallMiner provides AI-powered conversation analytics that analyzes customer interactions across calls, chat, email, and social for insights.
Pricing
Custom quote
Founded
2002
Team size
201-500 employees
Headquarters
Waltham, Massachusetts
Product Preview
Preview from callminer.com
At a glance
Pricing model
Custom quote
Security
SOC 2ISO 27001HIPAAPCI DSS
About CallMiner
CallMiner provides a conversation intelligence and analytics platform that uses AI and speech analytics to analyze customer interactions across calls, chat, and other channels. It surfaces sentiment, compliance risks, agent performance, and CX insights, and can automate quality management and coaching. Aimed at contact centers and CX teams at mid-to-large enterprises.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Custom quote
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
