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Alternatives to Gorgias

Research overview

10 alternatives

  1. 1Unified customer support across multiple channels with AI automation

    Zendesk

    6 months free

    Help & Customer Support

    Both Gorgias and Zendesk provide omnichannel helpdesk solutions with AI capabilities for customer support automation. However, Gorgias is specifically optimized for ecommerce (Shopify, WooCommerce) while Zendesk serves broader enterprise use cases. They overlap significantly in core helpdesk functionality but differ in industry focus and pricing model.

    Free planFree trialSOC 2ISO 27001GDPR
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    Vendor sources: gorgias.com [1]zendesk.com [2]

    Last verified
  2. 2Omnichannel customer support and helpdesk management

    Chatwoot

    Help & Customer Support

    Chatwoot and Gorgias both provide omnichannel helpdesk solutions with AI capabilities. Chatwoot is open-source and self-hosted, while Gorgias is cloud-based and ecommerce-focused. Both consolidate customer conversations across channels but serve different deployment and industry preferences.

    Free planFree trialSOC 2GDPRTiered plansWorkflow Automation
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    Vendor sources: gorgias.com [1]chatwoot.com [2]

    Last verified
  3. 3Help Desk & Ticketing, Help & Customer Support

    Zammad

    Help & Customer Support

    Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels.

    Free trialISO 27001GDPRTiered plansSingle Sign-OnSocial Media Management
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  4. 4Help Desk & Ticketing, Live Chat

    LiveAgent

    Help Desk & Ticketing

    Help desk software with live chat, ticketing, call center, and social media support in one platform.

    Free trialPer seatCustomer Experience PlatformsLive Chat

    Price$9+ / user / month

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  5. 5Help Desk & Ticketing, Help & Customer Support

    Front

    6 months free

    Help & Customer Support

    Front is a customer operations platform that combines shared inboxes, live chat, and ticketing in a collaborative interface, enabling teams to manage customer communications across email, SMS, social, and chat.

    Free trialSOC 2ISO 27001GDPRTiered plans
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  6. 6Help Desk & Ticketing, Help & Customer Support

    Deskpro

    Help Desk & Ticketing

    Deskpro is a help desk platform with ticket management, live chat, knowledge base, and automation for IT and customer support teams.

    Intelligent routing and ticket assignmentCustomizable workflow automation and rules

    Price$29+ / agent / month

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  7. 7Help Desk & Ticketing, IT Help Desk Chatbots

    Hiver

    Help Desk & Ticketing

    Hiver is a helpdesk built for Gmail that turns shared inboxes into collaborative helpdesks with assignment, tagging, and SLA tracking.

    Unified inbox management across multiple communication channelsConversation management and trackingShared drafts and collaborative notes
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  8. 8Help Desk & Ticketing, Live Chat

    Ameyo

    Contact Center Software

    Omnichannel contact center software with voice, email, chat, social media, and video support for enterprises in emerging markets.

    Outbound Call CenterOmnichannel Support
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  9. 9Help Desk & Ticketing

    UVdesk

    Help Desk & Ticketing

    Open-source helpdesk ticketing system with SaaS hosting and ecommerce integrations.

    Free planFree trialTiered plansCustomer Experience PlatformsCustomer Support Operations

    Price$22+ / agent / month

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  10. 10Help Desk & Ticketing, Help & Customer Support

    BoldDesk

    Help Desk & Ticketing

    AI-powered helpdesk software by Syncfusion with automated ticket routing and knowledge base suggestions.

    Omnichannel ticketing systemLive chat softwareKnowledge base and self help articles

    Price$99 / month

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