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Help Desk & Ticketing Project Management CRM AI Coding Assistants Help & Customer Support Hot in AI With an offer
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Evidence sheet Focus
Help Desk & Ticketing
Help & Customer Support
Product
Gorgias is a helpdesk platform built for e-commerce businesses that centralizes customer conversations from email, chat, social media, and SMS with deep Shopify, BigCommerce, and Magento integrations.
Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels.
Headquarters
San Francisco, California
Berlin, Germany
Company size
201-500 employees
11-50 employees
Free options
Free trial
Free trial
Source updated
Oct 29, 2026
Nov 11, 2026
Capabilities
Plan capabilities
Integrations
Buyer fit
Best for
Company size
Security and switching
Security reviews
Security and migration
Case studies and sources
Case studies
Customer evidence
Open the full comparison Plan limits, integrations, security reviews and case studies for every product you compare.
Help Desk & Ticketing Product Category Price Offer
HaloPSA All-in-one PSA solution for managed service providers with ticketing, CRM, billing, projects, a… Help Desk & Ticketing $109+ / user / month $109+ / user / month Movidesk Brazilian helpdesk and customer-service ticketing platform. Help Desk & Ticketing Hiver Hiver is a helpdesk built for Gmail that turns shared inboxes into collaborative helpdesks with… Help Desk & Ticketing Gorgias Gorgias is a helpdesk platform built for e-commerce businesses that centralizes customer conver… Help Desk & Ticketing In comparison JitBit Helpdesk Email-first help desk ticketing system with automation, knowledge base, and asset management av… Help Desk & Ticketing $29+ / agent / month $29+ / agent / month LiveAgent Help desk software with live chat, ticketing, call center, and social media support in one plat… Help Desk & Ticketing $9+ / user / month $9+ / user / month Octadesk Brazilian help desk and chat platform serving SMBs across Latin America. Help Desk & Ticketing $12.42+ / user / month $12.42+ / user / month OTRS Structured communication and process management solution for ITSM, customer service, and corpor… Help Desk & Ticketing $49+ / seat / month $49+ / seat / month K12Insight Customer service and feedback platform for school districts to engage families. Help Desk & Ticketing Deskpro Deskpro is a help desk platform with ticket management, live chat, knowledge base, and automati… Help Desk & Ticketing $29+ / agent / month $29+ / agent / month BoldDesk AI-powered helpdesk software by Syncfusion with automated ticket routing and knowledge base sug… Help Desk & Ticketing $99 / month $99 / month TOPdesk Service management software connecting IT, facilities, and HR departments with self-service por… Help Desk & Ticketing $76+ / seat / month $76+ / seat / month Gorgias alternatives Zammad alternatives 
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