Exotel
CPaaS (Communications Platform as a Service)
Cloud telephony and communications platform offering voice, SMS, and contact center for businesses.
Free trialISO 27001Tiered plansUnified CommunicationsOmnichannel Support
Price$33+ / month
Alternatives to Mitel CC
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Bright Pattern
Contact Center Software
Cloud contact center software with omnichannel routing, AI-powered quality management, and mobile-first agent workspace.
Per seatCall Center SoftwareCustomer CommunicationPrice$70+ / seat / month
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Keona Health
Contact Center Software
Patient access, scheduling, and contact center platform for health systems and call centers.
HIPAASOC 2Patient IntakeCall Center Software - 4Contact Center Software
Enghouse Interactive
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Contact center and communications software for telecom operators and enterprises with IVR, recording, and quality management.
Per seatOmnichannel SupportCustomer Communication Management - 5Contact Center Software
Genesys
Contact Center Software
Cloud contact center platform with AI, routing, and workforce engagement for omnichannel customer experience.
AI powered agent assistanceVirtual agents and botsQuality assurance and compliancePrice$75+ / seat / month
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inConcert AI
Contact Center Software
Omnichannel contact center and marketing automation platform with AI agents and virtual assistants.
AI AgentsCall Center Software - 7Contact Center Software
Nuacem AI
Contact Center Software
Enterprise conversational AI solutions combining chatbot, voice bot, and agent assist for contact center automation.
Omnichannel conversation managementNo code agent builder with visual workflow design - 8Contact Center Software
VICIdial
Contact Center Software
Open-source contact center suite with inbound, outbound, and blended calling capabilities including predictive dialing.
Free planFree trialOutbound Call CenterCall Center Software - 9Contact Center Software
Aloware
Contact Center Software
Contact center software with power dialer, SMS automation, and CRM integrations for SMB sales teams.
Call recording and quality monitoringLocal presence featurePrice$40+ / user / month
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LiveVox
Contact Center Software
Cloud contact center with predictive dialer, ACD, multichannel, speech analytics, and workforce optimization.
AI powered contact center orchestrationAI agents for self service and automationKnowledge management and AI powered insightsPrice$65+ / seat / month
