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Omnichannel contact center and marketing automation platform with AI agents and virtual assistants.

Pricing

Custom quote

Founded

2001

Team size

201-500 employees

Headquarters

Madrid, Spain

About inConcert AI

inConcert is an omnichannel cloud contact-center and customer-experience platform that centralizes phone, email, WhatsApp, Messenger, web chat, SMS, and online forms in a single agent interface. It offers embedded AI copilots for agents, GenAI-powered conversational voicebots and IVR, multimodal auto-dialers for outbound campaigns, and real-time monitoring and analytics. It targets contact centers and sales/support teams seeking unified inbound and outbound customer engagement.

Buyer Fit & Positioning

Procurement & Fit

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Trust

Security & compliance

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Pricing

Commercial model

Pricing model: Custom quote

Free trial: No

Free plan: No

Contract minimum: Not specified

Procurement

Purchasing & legal

The vendor hasn’t added purchasing & legal details yet.

Fit

Best-fit company size

Company-size fit has not been specified yet.

Implementation & Procurement

Commercial Fit & Ecosystem

Proof, Outcomes & Momentum

Alternatives, Migration & Buyer Objections