Trust
Security & compliance
ISO 27001
SLA uptime target: 99.99%
Security review turnaround: Not specified
DPA available: Not specified
Cloud telephony and communications platform offering voice, SMS, and contact center for businesses.
Pricing
From $33 / mo
Founded
2011
Team size
201-500 employees
Headquarters
Bangalore, India
At a glance
Best for
Small Businesses
Pricing model
Tiered plans
Try before you buy
Free trial
Security
ISO 27001
About Exotel
Exotel is a cloud telephony and customer-communication platform popular in India and Southeast Asia. It provides virtual phone numbers, IVR, call recording, cloud contact-center/business phone systems, and CPaaS APIs for voice and SMS. Businesses use it to run inbound/outbound call operations and automate customer communications. Pricing combines prepaid credits, platform subscription tiers, and per-minute usage, with enterprise contracts quoted separately.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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Exotel
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