Gladly
E-Commerce Customer Service
Customer service platform built around people rather than tickets with AI-powered conversation management.
Free trialPer seatE-Commerce Customer Service
Price$120+ / seat / month
Run B2B support inside Slack
Shared channels become a real ticketing system: SLAs, assignment, and history without moving the conversation.
RelatedResolve most tickets with an AI agentDocs that answer questions themselvesAnswer the phone with AIOnboard customers without spreadsheetsTurn feedback into the roadmapStatus pages that calm people down
Company size
Purchasing
Compliance (as stated by vendors)
Tawk.to
Live Chat
Tawk.to is a free live chat application for websites providing real-time messaging, ticketing, and a knowledge base at no cost.
Free planKnowledge Base SoftwareLive Chat
Free
Price$29+ / month
Starting price: below the category median.
JitBit Helpdesk
Help Desk & Ticketing
Email-first help desk ticketing system with automation, knowledge base, and asset management available as SaaS or self-hosted.
Free trialGDPRHIPAATiered plansHelp Desk & TicketingHelp Desk for IT
Price$29+ / agent / month
Starting price: above the category median.
Groove
Customer Support
Customer support platform for small businesses with shared inbox, knowledge base, and reporting.
Free planCustom quote
Price$16+ / user / month
Starting price: below the category median.
Channel IO
Customer Support Analytics
All-in-one business messenger for customer support, CRM, and team chat used by SMBs in Asia and globally.
Free planFree trialTiered plansCustomer Support Analytics
Price$36+ / month
HappyFox
Customer Experience Platforms
Practical helpdesk and customer support software with ticketing, automation, and AI across channels.
Free trialSOC 2HIPAAGDPRCCPAPer seat
Price$24+ / seat / month
Starting price: below the category median.
Comm100
Live Chat
Omnichannel customer engagement platform with live chat, ticketing, bots, and social media management for regulated industries.
Free trialTiered plansLive Chat
Price$29+ / agent / month
Starting price: below the category median.
Re:amaze
Customer Experience Platforms
Customer messaging and helpdesk platform for ecommerce with shared inbox, live chat, and chatbots.
Free planFree trialPer seatCustomer Experience Platforms
Price$29+ / user / month
Starting price: below the category median.
LiveAgent
Help Desk & Ticketing
Help desk software with live chat, ticketing, call center, and social media support in one platform.
Free trialPer seatHelp Desk & Ticketing
Price$9+ / user / month
Starting price: below the category median.
LiveHelpNow
Live Chat
Customer service suite with live chat, ticketing, and knowledge base for businesses.
Free trialTiered plansLive Chat
Price$39+ / month
Starting price: at the category median.
TeamSupport
Customer Support
B2B customer support platform with ticket management, customer database, collaboration tools, and customer health scoring.
Tiered plansHelp Desk for IT
Price$49+ / agent / month
Starting price: above the category median.
Wix Answers
Help Desk for IT
Customer support platform from Wix with ticketing, knowledge base, and call center capabilities in a unified interface.
Free trialPer seatHelp Desk for IT
Price$24+ / seat / month
HelpCrunch
Live Chat
Customer communication platform combining live chat, email, and knowledge base.
Free trialPer seatLive Chat
Price$15+ / seat / month
Starting price: below the category median.
Chatlio
Live Chat
Slack-based live chat software for customer support teams using Slack.
Free trialTiered plansCustomer Experience PlatformsLive Chat
Price$29+ / month
Starting price: below the category median.
Vitally
Customer Success Platforms
Vitally provides a customer success platform with product analytics, health scores, and automated workflows built for B2B SaaS companies.
Free trialSOC 2GDPRCustom quoteBusiness Intelligence (BI)Customer Success Platforms
Price$150+ / user / month
Bright Pattern
Contact Center Software
Cloud contact center software with omnichannel routing, AI-powered quality management, and mobile-first agent workspace.
Per seatCall Center SoftwareContact Center Software
Price$70+ / seat / month
Thena
Help & Customer Support
B2B customer support platform managing Slack and Teams channel communication with AI-powered triage.
Cubbie's pickHelp & Customer Support
Price$99+ / month
Starting price: above the category median.
Pylon
Help & Customer Support
Pylon is a customer support platform built for B2B companies that unifies support across Slack Connect channels, email, and in-app chat with shared inboxes and ticket management.
Cubbie's pickFree trialSOC 2GDPRHIPAAISO 27001