Run B2B support inside Slack

Shared channels become a real ticketing system: SLAs, assignment, and history without moving the conversation.

Shared-channel support loop

Individual products and alternatives (9)

Pylon

Manage shared-channel support

Pylon is a customer support platform built for B2B companies that unifies support across Slack Connect channels, email, and in-app chat with shared inboxes and ticket management.

Plain

Manage shared-channel support

Plain is a modern customer support platform designed for developer-first and API-first companies, providing a fast inbox, API access, and tight integration with development workflows.

Thena

Manage shared-channel support

B2B customer support platform managing Slack and Teams channel communication with AI-powered triage.

Vitally

Track account health

Vitally provides a customer success platform with product analytics, health scores, and automated workflows built for B2B SaaS companies.

Planhat

Track account health

Planhat provides a customer success platform with revenue management, health scoring, playbooks, and a customer portal for B2B companies.

ChurnZero

Track account health

ChurnZero provides a customer success platform with AI-powered churn prediction, health scoring, and automated engagement for SaaS companies.

Unitq

Surface recurring issues

Product quality platform unifying app reviews, support tickets, and social feedback with AI-powered signal analysis.

SentiSum

Surface recurring issues

SentiSum is an AI-powered speech and text analytics platform that automatically tags and categorizes customer conversations to surface actionable insights.

Chattermill

Surface recurring issues

AI-powered customer experience analytics platform that unifies and analyzes feedback from surveys, reviews, and support tickets.