Shared channels become a real ticketing system: SLAs, assignment, and history without moving the conversation.
Pylon is a customer support platform built for B2B companies that unifies support across Slack Connect channels, email, and in-app chat with shared inboxes and ticket management.
Plain is a modern customer support platform designed for developer-first and API-first companies, providing a fast inbox, API access, and tight integration with development workflows.
Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options.
Customer service platform built around people rather than tickets with AI-powered conversation management.
Tawk.to is a free live chat application for websites providing real-time messaging, ticketing, and a knowledge base at no cost.
Hiver is a helpdesk built for Gmail that turns shared inboxes into collaborative helpdesks with assignment, tagging, and SLA tracking.
Customer support platform with shared inbox and knowledge base.
All-in-one business messenger for customer support, CRM, and team chat used by SMBs in Asia and globally.
Practical helpdesk and customer support software with ticketing, automation, and AI across channels.
Omnichannel customer engagement platform with live chat, ticketing, bots, and social media management for regulated industries.
Slack-based live chat software for customer support teams using Slack.
Customer support platform for small businesses with shared inbox, knowledge base, and reporting.
Email-first help desk ticketing system with automation, knowledge base, and asset management available as SaaS or self-hosted.
Customer service suite with live chat, ticketing, and knowledge base for businesses.
Help desk software with live chat, ticketing, call center, and social media support in one platform.
Zammad is an open-source web-based helpdesk and ticketing system that manages customer communication across email, chat, phone, and social media channels.
Customer messaging and helpdesk platform for ecommerce with shared inbox, live chat, and chatbots.
AI-native platform unifying customer support with product development through intelligent ticket routing.
Customer support platform for B2B companies running support in Slack and Teams
Customer support platform from Wix with ticketing, knowledge base, and call center capabilities in a unified interface.
Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk.
Unified customer service platform with AI-assisted ticketing, live chat, and self-service capabilities.
AI-first customer service platform that automatically resolves support tickets across email, chat, and social media.
Customer communication platform combining live chat, email, and knowledge base.
Polish customer communications platform (LiveChat, ChatBot, HelpDesk) used by 35,000+ companies worldwide for messaging and support.
Brazilian helpdesk and customer-service ticketing platform.
Cloud contact center software with omnichannel routing, AI-powered quality management, and mobile-first agent workspace.
Customer support automation platform with AI chatbots, human handoff, and multi-language helpdesk integration.
Conversational ticketing in Slack and Teams, by Atlassian.
B2B customer support platform managing Slack and Teams channel communication with AI-powered triage.