Freshdesk
Help Desk
Freshdesk is Freshworks' customer support platform — omnichannel ticketing, self-service knowledge bases, and Freddy AI agents that resolve issues autonomously.
Free planFree trialPer seat
Price$5+ / month
Resolve most tickets with an AI agent
An agent that actually resolves, trained on your docs and past tickets, with humans on the exceptions.
RelatedRun B2B support inside SlackDocs that answer questions themselvesAnswer the phone with AIOnboard customers without spreadsheetsTurn feedback into the roadmapStatus pages that calm people down
AI resolution with human handoff
Company size
Purchasing
Compliance (as stated by vendors)
Freshdesk AI
AI Customer Service Agents
Freshdesk provides an AI-powered customer service platform with Freddy AI for ticket routing, auto-responses, and agent assistance across email, chat, phone, and social.
Free planFree trialTiered plansAI Agents & SidekicksAI Customer Service Agents
Price$79+ / agent / month
Starting price: above the category median.
Gladly
E-Commerce Customer Service
Customer service platform built around people rather than tickets with AI-powered conversation management.
Free trialPer seatE-Commerce Customer Service
Price$120+ / seat / month
Kommunicate
AI Customer Service Agents
Customer support automation platform with AI chatbots, human handoff, and multi-language helpdesk integration.
Free trialTiered plansAI Chatbot BuildersAI Customer Service Agents
Price$40+ / month
Starting price: below the category median.
DocsBot AI
AI Chatbot Builders
AI chatbot builder trained on documentation and knowledge bases for automated support with sourced answers.
Free planFree trialSOC 2GDPRHIPAATiered plans
Price$49+ / month
Starting price: above the category median.
Yuma AI
AI Customer Service Agents
Yuma AI provides AI-powered customer service agents specifically designed for e-commerce brands, automating ticket resolution across order management, returns, and product inquiries.
Free trialSOC 2Custom quoteAI Agents & SidekicksAI Customer Service Agents
Price$239+ / month
Starting price: above the category median.
Glassix
Customer Communication Management
Unified customer conversation management platform with AI for routing and responses.
Free trialGDPRSOC 2Per seatCustomer Experience PlatformsCustomer Communication Management
Price$49+ / user / month
Botsonic
Conversational AI
No-code AI chatbot builder creating GPT-4 powered support bots trained on company-specific knowledge bases.
Free planFree trialSOC 2GDPRHIPAATiered plans
Price$19+ / month
Price position: below this category's displayed range.
HappyFox
Customer Experience Platforms
Practical helpdesk and customer support software with ticketing, automation, and AI across channels.
Free trialSOC 2HIPAAGDPRCCPAPer seat
Price$24+ / seat / month
Starting price: below the category median.
Observe.AI
Conversation Intelligence
Observe.AI provides AI-powered conversation intelligence for contact centers with real-time agent assist, QA automation, and coaching analytics.
ISO 27001PCI DSSGDPRCCPASOC 2Per seat
Price$69+ / agent / month
DeepConverse
Customer Support
AI-powered customer service automation platform with next-gen chatbots for support ticket resolution.
Free planFree trialSOC 2ISO 27001GDPRTiered plans
Price$49+ / month
Starting price: above the category median.
Kapture CX
Customer Support
AI-powered customer experience platform with omnichannel ticketing, self-service, and agent assist for enterprise support.
Help Desk for IT
Price$30+ / user / month
Starting price: above the category median.
Lorikeet
Customer Support
AI support concierge for complex industries using multi-step workflows and deep product knowledge to resolve tickets.
SOC 2ISO 27001HIPAAUsage-basedCustomer Service Training
Price$125+ / month
Starting price: above the category median.
Sierra
AI Customer Service Agents
Sierra builds AI customer experience agents for brands that want conversational support and commerce workflows with stronger control and brand fit.
Cubbie's pickAI Customer Service AgentsAI SOC Agents
PriceUsage-based
IntercomMost compared
Help & Customer Support
Intercom is an AI-first customer service platform providing live chat, AI chatbots, help center, and proactive messaging. Its Fin AI Agent handles customer inquiries autonomously while human...
Free planFree trial1 year freeTiered plansAI Agents & SidekicksBusiness Messaging
Ada
AI Customer Service Agents
Ada provides an AI agent that resolves customer service inquiries automatically across chat, email, voice, and social channels.
Cubbie's pickSOC 2GDPRHIPAACCPAPCI DSS
Custom quote
PriceContact sales
Forethought
AI Customer Service Agents
Forethought provides an AI agent for customer support that triages tickets, resolves common issues, and assists human agents with context.
Cubbie's pickCustom quoteAI Agents & SidekicksAI Customer Service Agents
PriceContact sales
Capacity
Conversational AI
AI-powered helpdesk and knowledge base automating support for employees and customers with conversational AI.
SOC 2HIPAAGDPRCCPATiered plansAI Chatbot Builders
PriceContact sales