Wix Answers
Software
Customer support platform from Wix with ticketing, knowledge base, and call center capabilities in a unified interface.
Free trialPer seat
Price position$24+ / seat / month
Starting price: below the category median.Help Desk for IT
IT-focused help desk platforms with ITIL alignment, asset management, and technical troubleshooting workflows.
Company size
Purchasing
Compliance
Cayzu
Software
Cloud help desk platform for small businesses with ticketing, knowledge base, automation rules, and multi-brand support.
Price position$4+ / agent / month
Starting price: below the category median.
Mojo Helpdesk
Help Desk & Ticketing
Simple cloud help desk for IT, HR, and facilities teams with ticket tracking, automation, and a self-service portal.
Free trialSOC 2HIPAAGDPRPer seatHelp Desk for HR
Price position$13+ / agent / month
Starting price: below the category median.
JitBit Helpdesk
Help Desk & Ticketing
Email-first help desk ticketing system with automation, knowledge base, and asset management available as SaaS or self-hosted.
Free trialGDPRHIPAATiered plansHelp Desk & TicketingTicket Management
Price position$29+ / agent / month
Starting price: at the category median.
UseResponse
Help & Customer Support
All-in-one customer support platform with ticketing, feedback, live chat, and knowledge base available cloud and on-premise.
Free planFree trialGDPRCCPAPer seatHelp Center Software
Price position$49+ / month
Starting price: above the category median.
Desk365
Help Desk & Ticketing
Microsoft Teams-based help desk ticketing system with automated workflows, SLA management, and a customer support portal.
Free planFree trialSOC 2GDPRHIPAAPer seat
Price position$12+ / agent / month
Starting price: below the category median.
Halo Service Solutions
Help Desk for IT
Inclusive service desk platform with ITIL-compliant processes, automation, and integration capabilities for internal IT teams.
Free trialITSM Process AutomationIT Service Management
Price position$29+ / agent / month
Starting price: at the category median.
AlloyOps
Software
IT asset management and service desk platform from Alloy Software for enterprise IT.
Free trialPer seatAsset TrackingAsset Inventory for Security
Price position$2+ / month
Price position: below this category's displayed range.
Risotto
Help & Customer Support
Risotto is an AI-powered IT helpdesk tool that helps grant software access, manage permissions, serve knowledge, and handle approvals using natural language conversations in Slack.
Free trialTiered plansSupport Ticket PrioritizationHelp & Customer Support
Price position$750+ / month
Price position: above this category's displayed range.
TeamSupport
Customer Support
B2B customer support platform with ticket management, customer database, collaboration tools, and customer health scoring.
Tiered plansCustomer Health ScoringCustomer Support
Price position$49+ / agent / month
Starting price: above the category median.
ThinkOwl
Help & Customer Support
AI-powered service desk with intelligent ticket routing, case management, and workflow automation for customer support teams.
Free planFree trialISO 27001HIPAAPCI DSSSOC 2
Price position$29+ / agent / month
Starting price: at the category median.
DelightChat
Omnichannel Support
Customer support platform for ecommerce with WhatsApp Business API and multichannel inbox.
Free trialTiered plansOmnichannel SupportWhatsApp Marketing
Price position$49+ / month
Starting price: above the category median.
Richpanel
Help Desk for IT
Ecommerce customer service platform combining help desk, self-service, and CRM.
Free trialSOC 2HIPAAGDPRTiered plansConversational AI
Price position$100+ / seat / month
Starting price: above the category median.
Rezolve.ai
AI IT Agents
AI-powered service desk integrated with Microsoft Teams for automated employee support and IT ticket resolution.
Per seatAI IT AgentsAI Chatbot Builders
Price position$3+ / seat / month
Price position: below this category's displayed range.
Promys
IT Project Management
PSA software for IT solution providers with quoting, project management, service desk, and resource scheduling.
Custom quoteIT Project ManagementResource Planning
Price position$55+ / user / month
Starting price: above the category median.
Enchant
Help & Customer Support
Simple help desk combining shared inboxes, live chat, knowledge base, and customer satisfaction surveys for customer-focused teams.
Free trialPCI DSSSOC 2ISO 27001Per seatLive Chat
Price position$15+ / user / month
Starting price: below the category median.
Dameware
Remote Support Tools
SolarWinds remote support tool with screen sharing, remote control, and system administration for Windows environments and Active Directory.
Free trialPer seatScreen RecordingRemote Support Tools
Price position$37+ / month
Starting price: above the category median.
Kapture CX
Customer Support
AI-powered customer experience platform with omnichannel ticketing, self-service, and agent assist for enterprise support.
Omnichannel SupportCustomer Support
Price position$30+ / user / month
Starting price: above the category median.Who Help Desk for IT is sold to
- Startup (1-50)
- Small business (51-200)
- Mid-market (201-1,000)
- Enterprise (1,000+)
What Help Desk for IT certifies
- SOC 2
- ISO 27001
- GDPR
- HIPAA
- CCPA
- PCI DSS
- FedRAMP