Trust
Security & compliance
SOC 2HIPAAGDPR
SLA uptime target: 99.9%
Security review turnaround: Not specified
DPA available: Not specified
Ecommerce customer service platform combining help desk, self-service, and CRM.
Pricing
From $100 / seat / mo
Founded
2019
Team size
51-200 employees
Headquarters
Bengaluru, India
Preview from richpanel.com
At a glance
Best for
Customer Support Teams, Head of Support
Pricing model
Tiered plans
Try before you buy
Free trial
Integrates with
ZendeskGorgiasKustomerHelp ScoutEmail+5
Security
SOC 2HIPAAGDPR
About Richpanel
Richpanel is an AI-powered customer-service platform for e-commerce brands, combining a shared helpdesk inbox, live chat, self-service portal, and AI agents that resolve tickets automatically. It integrates with Shopify and major channels to surface order data alongside conversations. It targets online retailers wanting to automate support while keeping human agents in the loop.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Tiered plans
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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Richpanel
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