Maqsam
Contact Center as a Service
The first Arabic-native AI agent integrated into the region’s leading customer service software.
Free trialFlat rateAI AgentsBusiness VoIP
Price$300 / month
Price position: above the category median.Contact Center as a Service
Cloud-based contact center platforms that provide omnichannel customer interaction management without on-premises infrastructure.
Company size
Purchasing
Compliance (as stated by vendors)
Assembled
Contact Center Workforce Management
Assembled provides modern workforce management for support teams with AI-powered forecasting, scheduling, and real-time management.
SOC 2GDPRHIPAATiered plansWorkforce Engagement ManagementReal User Monitoring
Price$25+ / seat / month
Starting price: below the category median.
Observe.AI
Conversation Intelligence
Observe.AI provides AI-powered conversation intelligence for contact centers with real-time agent assist, QA automation, and coaching analytics.
ISO 27001PCI DSSGDPRCCPASOC 2Per seat
Price$69+ / agent / month
Starting price: above the category median.
Connectel
Contact Center as a Service
Cloud contact center platform with omnichannel communication, IVR, workforce management, and real-time analytics.
Free planFree trialISO 27001GDPRTiered plansCall Center Software
Price$45+ / month
Starting price: above the category median.
Playvox
Quality Management Systems
Playvox is a contact center quality management platform with automated QA scoring, agent coaching, workforce management, and performance gamification features.
Free trialPer seatTesting & QAQuality Management Systems
Price$15+ / seat / month
Starting price: below the category median.
EvaluAgent
Quality Management Systems
EvaluAgent is an AI-powered quality management platform for contact centers that automates conversation scoring, coaching workflows, and compliance monitoring.
Free trialSOC 2ISO 27001GDPRHIPAATiered plans
Price$35+ / seat / month
Starting price: at the category median.
Voiso
Contact Center as a Service
Cloud contact center with AI dialer, omnichannel routing, speech analytics, and workforce management for sales teams.
Free trialPer seatSales DialerSpeech Analytics
Price$49+ / user / month
Starting price: above the category median.
Calabrio
Contact Center Workforce Management
Calabrio provides workforce engagement management for contact centers with WFM, QM, analytics, and AI-powered insights.
Custom quoteCustomer Insight PlatformsContact Center AI Observability
Price$75+ / seat / month
Starting price: above the category median.
CommPeak
Contact Center as a Service
Cloud-based contact center and VoIP solution for outbound teams.
Free planISO 27001GDPRPCI DSSUsage-basedBusiness VoIP
Price$75+ / month
Starting price: above the category median.
Ujet
Contact Center as a Service
Cloud contact center platform designed for smartphone-era customer support with in-app voice, chat, and media sharing.
SOC 2HIPAAPCI DSSPer seatCall Center SoftwareContact Center Software
Price$65+ / seat / month
Starting price: above the category median.
CallTrackingMetrics
Call Tracking
Call tracking and contact center platform with dynamic number insertion and analytics.
SOC 2ISO 27001HIPAAGDPRCCPAOutbound Call Center
Price$39+ / month
Starting price: above the category median.
AVOXI
Contact Center as a Service
Global cloud voice platform with virtual numbers in 170+ countries.
Tiered plansContact Center SoftwareBusiness Phone Systems
Price$7.99 / month
Price position: below this category's displayed range.
Exotel
CPaaS (Communications Platform as a Service)
Cloud telephony and communications platform offering voice, SMS, and contact center for businesses.
Free trialISO 27001Tiered plansUnified CommunicationsCPaaS (Communications Platform as a Service)
Price$33+ / month
Starting price: below the category median.
Sharpen
Contact Center as a Service
Cloud contact center platform with agent-first workflows for omnichannel sales and service teams.
Per seatOmnichannel SupportSales Dialer
Price$90+ / seat / month
Starting price: above the category median.
Diabolocom
Contact Center as a Service
Cloud contact center platform for European enterprises with voice, AI, and CRM integration.
HIPAAPCI DSSTiered plansCustomer Experience PlatformsCall Center Software
Price$60+ / seat / month
Starting price: above the category median.
Avaya
Contact Center Software
Avaya is an enterprise communications platform providing cloud-first contact center solutions that unify chat, voice, SMS, and backend systems into an intelligence-driven fabric.
Per seatContact Center AI ObservabilityContact Center Software
Price$35+ / seat / month
Starting price: at the category median.
net2phone
Business Phone Systems
Cloud phone system with AI-powered features providing business communications, video conferencing, and contact center solutions.
Free trialSOC 2HIPAAPer seatUnified CommunicationsCPaaS (Communications Platform as a Service)
Price$25.99+ / user / month
Starting price: below the category median.
Injixo
Workforce Management
Injixo provides cloud-based workforce management with AI forecasting, scheduling, and intraday management for contact centers of all sizes.
ISO 27001GDPRCustom quoteWorkforce ManagementContact Center Software
Price$9+ / user / month
Starting price: below the category median.Who Contact Center as a Service is sold to
- Startup (1-50)
- Small business (51-200)
- Mid-market (201-1,000)
- Enterprise (1,000+)
What Contact Center as a Service certifies
- SOC 2
- ISO 27001
- GDPR
- HIPAA
- CCPA
- PCI DSS
- FedRAMP