Playvox is a contact center quality management platform with automated QA scoring, agent coaching, workforce management, and performance gamification features.
Pricing
From $15 / seat / mo
Founded
2012
Team size
201-500 employees
Headquarters
Sunnyvale, California
At a glance
Pricing model
Per seat
Try before you buy
About Playvox
Playvox is a customer-service quality assurance and workforce-management suite for contact centers. Its Quality Management module provides call/ticket evaluations, customizable scorecards, calibration, coaching, and dispute workflows, alongside workforce management, performance, and agent-motivation tools. It is aimed at CX and support teams that want to score interactions, coach agents, and forecast staffing.
What Quality Management Systems costs
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Trust
Security & compliance
The vendor hasn’t added security or compliance details yet.
Pricing
Commercial model
Pricing model: Per seat
Free trial: Yes
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
