Buyer's guide

Best Live Chat software for Mid-market (201-1,000)

11 live chat tools that fit Mid-market (201-1,000), ranked. Compare fit and pricing, or start from the full live chat guide.

11 matching toolsMid-market (201-1,000)

1
Text
Customer Communication Management
Polish customer communications platform (LiveChat, ChatBot, HelpDesk) used by 35,000+ companies worldwide for messaging and support.
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2
Customerly
Customer Lifecycle Management
Customer lifecycle platform combining live chat, email marketing, surveys, and in-app messaging for SaaS and e-commerce.
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3
Messagebird
CPaaS (Communications Platform as a Service)
Omnichannel communication platform enabling businesses to connect with teams and customers through chat, voice, and SMS from one interface.
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4
Crisp
Help & Customer Support
Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options.
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5
Wire
Unified Communications
End-to-end encrypted collaboration platform for messaging, calls, and file sharing with on-premise and cloud deployment options.
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6
Deskpro
Help Desk & Ticketing
Deskpro is a help desk platform with ticket management, live chat, knowledge base, and automation for IT and customer support teams.
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7
Intercom
Help & Customer Support
Intercom is an AI-first customer service platform providing live chat, AI chatbots, help center, and proactive messaging. Its Fin AI Agent handles customer inquiries autonomously while human…
Deal available
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8
Brosix
Team Messaging
Secure instant messaging for businesses with private team networks, encrypted communication, and administrative controls for compliance.
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9
Front
Help & Customer Support
Front is a customer operations platform that combines shared inboxes, live chat, and ticketing in a collaborative interface, enabling teams to manage customer communications across email, SM…
Deal available
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10
Missive
Inbox Management
Missive is a team inbox and chat app that combines email, SMS, social media, and live chat with internal collaboration features for teams.
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11
MangoApps
Employee Experience Platforms
Unified employee platform combining messaging, intranet, training, and workflows in a single hub for frontline and office teams.
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12
Gist
Live Chat
All-in-one customer messaging platform with live chat, email marketing, and knowledge base.
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13
Chaport
Software
Modern live chat software for sales and support with auto-invitations, typing insights, and a multi-channel dashboard.
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14
QuickBlox
Communication APIs
Chat, video, and voice backend APIs for mobile and web.
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15
WhatsApp Chat by Elfsight
Live Chat
WhatsApp chat widget and 80+ website apps.
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16
Sendbird
Customer Experience Platforms
In-app chat and messaging API for mobile and web apps with moderation, notifications, and AI chatbot integration.
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17
WhosOn
Customer Support
AI-powered live chat platform for enterprises with customer engagement analytics.
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18
Chatluck
Software
Japanese secure business chat by NeoJapan with on-prem option.
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Related live chat guides

Best live chat software (all)Best live chat for Solo / freelancer Best live chat for Startup (1-50)Best live chat for Small business (51-200)Best live chat for Enterprise (1,000+)

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What is the best live chat software for Mid-market (201-1,000)?

The list above ranks 11 live chat tools that fit Mid-market (201-1,000), ordered so the most complete, vendor-maintained profiles surface first. Open any profile for pricing and fit detail.