Alternatives to Enghouse Contact Center

10 alternatives

1Contact Center SoftwareSelect LiveVox for evaluation
LiveVox
Contact Center Software
Cloud contact center with predictive dialer, ACD, multichannel, speech analytics, and workforce optimization.
AI powered contact center orchestrationAI agents for self service and automationKnowledge management and AI powered insights
Price$65+ / seat / month
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2Contact Center SoftwareSelect Mitel CC for evaluation
Mitel CC
Contact Center Software
Mitel cloud contact center solution integrated with Mitel telephony and UC platforms.
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3Contact Center SoftwareSelect Verint for evaluation
Verint
Contact Center Software
Customer engagement platform with workforce management, quality assurance, speech analytics, and AI-powered automation.
AI powered cx automation platformVoice of the customer analyticsAppointment booking and queue management
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4Contact Center SoftwareSelect Nuacem AI for evaluation
Nuacem AI
Contact Center Software
Enterprise conversational AI solutions combining chatbot, voice bot, and agent assist for contact center automation.
Omnichannel conversation managementNo code agent builder with visual workflow design
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5Contact Center SoftwareSelect VICIdial for evaluation
VICIdial
Contact Center Software
Open-source contact center suite with inbound, outbound, and blended calling capabilities including predictive dialing.
Free planFree trialOutbound Call CenterCall Center Software
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6Contact Center SoftwareSelect ActiveChat for evaluation
ActiveChat
Contact Center Software
AI-powered conversational automation platform for customer service and sales teams.
Knowledge management systemAI model fine tuningCustomer CRM tools
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7Contact Center SoftwareSelect Zingly for evaluation
Zingly
Contact Center Software
Customer relationships AI platform for persistent conversations and self-service.
Customer Experience PlatformsCloud Infrastructure
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8Contact Center SoftwareSelect Karakuri.ai for evaluation
Karakuri.ai
Contact Center Software
Japanese customer service chatbot platform blending NLP with operator handoff to automate inquiries.
Back office process automationOperator support and agent assistAI safety guardrails and monitoring
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9Contact Center SoftwareSelect Genesys for evaluation
Genesys
Contact Center Software
Cloud contact center platform with AI, routing, and workforce engagement for omnichannel customer experience.
AI powered agent assistanceVirtual agents and botsQuality assurance and compliance
Price$75+ / seat / month
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10Contact Center SoftwareSelect PolyAI for evaluation
PolyAI
AI Voice Agents
Enterprise conversational AI for customer service delivering voice assistants that resolve calls naturally.
SOC 2ISO 27001GDPRHIPAAPCI DSSUsage-based
PriceUsage-based
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