Freshdesk AI vs Level AI
Freshdesk AIAI Customer Service Agents
Level AIAgent Assist
CustomPublished price
Freshdesk AI AI Customer Service Agents AI-powered customer service platform. | Level AI Agent Assist AI + human intelligence through the full customer journey | |
|---|---|---|
| Overview | ||
| Category | AI Customer Service Agents | Agent Assist |
| What it is | Freshdesk provides an AI-powered customer service platform with Freddy AI for ticket routing, auto-responses, and agent assistance across email, chat, phone, and social. | AI-powered customer service intelligence platform with real-time agent assist and automated quality assurance. |
| Pricing | ||
| Published price | Free: Up to 2 agents Growth: $15/agent/month Pro: $49/agent/month Enterprise: $79/agent/month | Custom Custom, demo-led pricing (per seat/interaction, not published), aimed at 200+ seat contact centers with $150K-$500K quality/coaching budgets. No published tiers; professional serv… |
| Pricing model | Tiered plans | Custom quote |
| Free options | Free plan · Free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2010 | 2018 |
| Team size | 5001-10000 employees | 51-200 employees |
| Headquarters | San Mateo, California | Mountain View, CA |
| Featured clients | Bridgestone, Hamleys, Pearson | Not available |