Dialpad vs Level AI
DialpadCommunication & Collab
Level AIAgent Assist
CustomPublished price
Dialpad Communication & Collab AI-powered customer intelligence platform | Level AI Agent Assist AI + human intelligence through the full customer journey | |
|---|---|---|
| Overview | ||
| Category | Communication & Collab | Agent Assist |
| What it is | Dialpad is an AI-powered business communications platform that provides cloud phone, video conferencing, contact center, and sales coaching solutions. Its AI features include real-time transcription, sentiment analysis, and automated call summaries on every plan. | AI-powered customer service intelligence platform with real-time agent assist and automated quality assurance. |
| Pricing | ||
| Published price | Standard: $15/user/month (billed annually) - Unlimited calling, AI transcription, Google/Microsoft integration Pro: $25/user/month (billed annually) - CRM integrations, 24/7 phone… | Custom Custom, demo-led pricing (per seat/interaction, not published), aimed at 200+ seat contact centers with $150K-$500K quality/coaching budgets. No published tiers; professional serv… |
| Pricing model | Usage-based | Custom quote |
| Free options | Free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2011 | 2018 |
| Team size | 1,001-5,000 employees | 51-200 employees |
| Headquarters | San Francisco, California | Mountain View, CA |
| Featured clients | WeWork, Uber, Motorola | Not available |