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Alternatives to Dialpad

Research overview

10 alternatives

  1. 1Manage customer support and contact center operations with AI-powered tools

    Zendesk

    6 months free

    Help & Customer Support

    Both Dialpad and Zendesk provide cloud-based contact center and customer support solutions with AI capabilities. Dialpad emphasizes unified communications with voice/calling as core, while Zendesk focuses on ticketing and omnichannel support. They overlap significantly in support automation and AI agent capabilities but differ in primary communication modality and feature emphasis.

    Free planFree trialSOC 2ISO 27001GDPR
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    Vendor sources: dialpad.com [1]zendesk.com [2]

    Last verified
  2. 2Communication & Collab, Video Conferencing

    Tactiq

    Communication & Collab

    Tactiq provides real-time meeting transcription and AI summaries for video calls.

    Free planFree trialSOC 2ISO 27001GDPRHIPAA

    Price$12+ / seat / month

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  3. 3Communication & Collab, Agent Assist

    8x8

    Unified Communications

    8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.

    Customer Experience PlatformsAI for Media
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  4. 4Communication & Collab, AI Transcription

    Claap

    Communication & Collab

    Claap provides AI meeting recording, transcription, summaries, and async video communication.

    AI meeting summaries and notesAutomated follow up email generationCRM data automation

    Price$24+ / seat / month

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  5. 5Contact Center as a Service, Contact Center Software

    net2phone

    Business Phone Systems

    Cloud phone system with AI-powered features providing business communications, video conferencing, and contact center solutions.

    Developer API and webhook support

    Price$25.99+ / user / month

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  6. 6Communication & Collab

    Pitch

    Communication & Collab

    Pitch is a modern presentation platform built for teams with real-time collaboration, design templates, analytics, and video recording for creating and sharing decks.

    Free planTiered plansBusiness Intelligence (BI)Visual Content Creation
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  7. 7Communication & Collab, AI Transcription

    Otter.ai

    Meeting Notes Software

    Otter.ai is an AI-powered meeting assistant that provides real-time transcription, automated meeting notes, action items, and searchable conversation history across Zoom, Teams, and Meet.

    Free planFree trialHIPAATiered plansAI TranscriptionCustomer Feedback
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  8. 8Communication & Collab, Meeting Intelligence

    Fireflies.ai

    Meeting Intelligence

    Fireflies.ai is an AI meeting assistant that automatically records, transcribes, summarizes, and analyzes voice conversations across video conferencing platforms, providing searchable meeting intelligence.

    Conversation intelligence and sentiment analysisHipaa compliant storage and private data retention
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  9. 9Agent Assist, Contact Center Software

    Abstrakt

    Agent Assist

    Real-time call guidance platform providing instant coaching and compliance monitoring to contact center agents.

    Call search and retrievalPerformance analytics and reporting
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  10. 10Communication & Collab

    Daily

    Communication APIs

    Daily is a WebRTC-based video and audio API platform for developers building real-time communication features into applications.

    Voice AI agent deployment and orchestrationSip and pstn telephony integrationMulti provider AI service integration

    PriceUsage-based

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