Buyer's guide

Best ITSM Process Automation software

Platforms for automating IT service management workflows including ticket routing, approvals, and fulfillment. Open any profile for real pricing, compliance, and buyer-fit detail, or jump into the itsm process automation directory to filter by industry, company size, and certifications.

14 profiled toolsUpdated 2026

1
Attio
CRM
Attio is a data-driven, AI-native CRM built on a flexible relational data model that enables teams to customize their sales workflows, automate processes, and manage complex relationship net…
Deal available
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2
Bubble
No-Code Database Builders
Bubble is a visual programming platform for building full-stack web applications without code, providing a drag-and-drop interface, database management, workflow automation, and hosting in a…
Deal available
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3
Bizagi
Business Process Management
Bizagi provides low-code process automation combining process modeling, digital transformation, and intelligent automation.
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4
SymphonyAI ITSM
ITSM Process Automation
AI-driven IT service management platform using predictive intelligence and automation to improve service delivery and reduce resolution times.
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5
Halo Service Solutions
Help Desk for IT
Inclusive service desk platform with ITIL-compliant processes, automation, and integration capabilities for internal IT teams.
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6
Hornbill
ITSM Process Automation
Collaborative IT service management platform with codeless process automation and enterprise service management beyond IT.
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7
Serviceware
Intelligent Process Automation
Enterprise service management platform with financial management, knowledge management, and process automation for large organizations.
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8
Alfresco
Enterprise Content Management
Alfresco is an open-source enterprise content management platform that provides document management, collaboration, and process automation for modern enterprises.
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9
Appian
Business Process Automation
Appian is a low-code automation platform for business process management that enables organizations to rapidly build enterprise applications, automate workflows, and orchestrate processes.
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10
Automation Anywhere
Robotic Process Automation
Automation Anywhere is a leading RPA platform that combines traditional robotic process automation with AI-powered intelligent automation for enterprise-scale process automation.
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11
Resolve.io
AI IT Agents
IT process automation and orchestration platform using AI to automate incident diagnosis and resolution across IT environments.
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12
OTRS
Help Desk & Ticketing
Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance.
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13
Boomi
Workflow Automation
Boomi provides an integration and automation platform with workflow capabilities that connects applications, data, and people across hybrid IT environments.
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14
Automation Hero
Intelligent Document Processing
Automation Hero provides intelligent document processing with AI-powered extraction that handles complex, variable documents across insurance, finance, and logistics.
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15
CloudRadial
Client Portal Software
Client portal platform for MSPs providing a branded self-service portal with reporting, ticketing, and QBR automation.
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16
USU
AI Knowledge Management
Knowledge management, SAM and ITSM solutions for enterprises
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17
Alemba
Incident Management
Vfire ITSM suite for enterprise service management
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18
ChangeGear
Software
ITSM platform for incident, problem and change management
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19
Ayehu
Software
Automation and orchestration platform for IT and SecOps
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20
Motadata
Log Analytics Platforms
Unified IT ops platform combining ITSM, NMS and log analytics
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21
Cherwell Software
Help Desk for IT
IT service management platform offering enterprise ITSM and automation capabilities.
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22
Symphony SummitAI
IT Asset Management
AI-powered ITSM, ITOM and ITAM platform for enterprises
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Best itsm process automation by company size

Best itsm process automation for Solo / freelancer Best itsm process automation for Startup (1-50)Best itsm process automation for Small business (51-200)Best itsm process automation for Mid-market (201-1,000)Best itsm process automation for Enterprise (1,000+)

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Frequently asked

What is the best itsm process automation software?

Cubbie ranks 14 profiled itsm process automation tools by profile completeness, verified-vendor status, and active deals. The list above leads with the products that carry the most complete, vendor-maintained profiles.

How does Cubbie choose these itsm process automation tools?

Listings are drawn from the live catalog and ordered so products with substantive, vendor-maintained profiles surface first. Cubbie does not accept payment for ranking position.

Ranked from Cubbie's live catalog, https://www.cubbie.com/best/itsm-process-automation