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Buyer's guide

Best ITSM Process Automation software

Compare ITSM Process Automation products. Open any profile for real pricing, compliance, and buyer-fit detail, or jump into the itsm process automation directory to filter by industry, company size, and certifications.

15 toolsUpdated 2026
  1. 1
    CloudRadial logo
    CloudRadial is an AI-powered service delivery and client success platform for MSPs. A branded client portal, AI chat and service-desk intelligence, no-code automation, and a PSA-connected st…
    Client Portal Software
    View profile
  2. 2
    Attio logo
    Attio is a data-driven, AI-native CRM built on a flexible relational data model that enables teams to customize their sales workflows, automate processes, and manage complex relationship net…
    CRM
    80% off + credits
    View profile
  3. 3
    Bizagi logo
    Bizagi provides low-code process automation combining process modeling, digital transformation, and intelligent automation.
    Business Process Management
    View profile
  4. 4
    SymphonyAI ITSM logo
    SymphonyAI ITSM: AI-driven IT service management platform using predictive intelligence and automation to improve service delivery and reduce resolution times.
    ITSM Process Automation
    View profile
  5. 5
    Halo Service Solutions logo
    Halo Service Solutions: Inclusive service desk platform with ITIL-compliant processes, automation, and integration capabilities for internal IT teams.
    Help Desk for IT
    View profile
  6. 6
    Hornbill logo
    Hornbill: Collaborative IT service management platform with codeless process automation and enterprise service management beyond IT.
    ITSM Process Automation
    View profile
  7. 7
    Serviceware logo
    Serviceware: Enterprise service management platform with financial management, knowledge management, and process automation for large organizations.
    Intelligent Process Automation
    View profile
  8. 8
    Alfresco logo
    Alfresco is an open-source enterprise content management platform that provides document management, collaboration, and process automation for modern enterprises.
    Enterprise Content Management
    View profile
  9. 9
    Appian logo
    Appian is a low-code automation platform for business process management that enables organizations to rapidly build enterprise applications, automate workflows, and orchestrate processes.
    Business Process Automation
    View profile
  10. 10
    Automation Anywhere logo
    Automation Anywhere is a leading RPA platform that combines traditional robotic process automation with AI-powered intelligent automation for enterprise-scale process automation.
    Robotic Process Automation
    View profile
  11. 11
    Resolve.io logo
    Resolve.io: IT process automation and orchestration platform using AI to automate incident diagnosis and resolution across IT environments.
    AI IT Agents
    View profile
  12. 12
    OTRS logo
    OTRS: Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance.
    Help Desk & Ticketing
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  13. 13
    Boomi logo
    Boomi provides an integration and automation platform with workflow capabilities that connects applications, data, and people across hybrid IT environments.
    Workflow Automation
    View profile
  14. 14
    Automation Hero logo
    Automation Hero provides intelligent document processing with AI-powered extraction that handles complex, variable documents across insurance, finance, and logistics.
    Intelligent Document Processing
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  15. 15
    Bubble logo
    Bubble is a visual programming platform for building full-stack web applications without code, providing a drag-and-drop interface, database management, workflow automation, and hosting in a…
    No-Code Database Builders
    $500 in credits
    View profile
  16. 16
    USU logo
    USU: Knowledge management, SAM and ITSM solutions for enterprises
    AI Knowledge Management
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  17. 17
    Hierarchy for Jira logo
    Hierarchy for Jira: Portfolio and hierarchy visualization app for Jira.
    Portfolio Management
    View profile
  18. 18
    Alemba logo
    Alemba: Vfire ITSM suite for enterprise service management
    Incident Management
    View profile
  19. 19
    Onepane logo
    Onepane: AI-driven service ownership platform providing visibility into microservices and dependencies.
    AI Observability
    View profile
  20. 20
    ChangeGear: ITSM platform for incident, problem and change management
    ITSM Process Automation
    View profile
  21. 21
    Ayehu logo
    Ayehu: Automation and orchestration platform for IT and SecOps
    ITSM Process Automation
    View profile
  22. 22
    Motadata logo
    Motadata: Unified IT ops platform combining ITSM, NMS and log analytics
    Log Analytics Platforms
    View profile
  23. 23
    Cherwell Software logo
    Cherwell Software: IT service management platform offering enterprise ITSM and automation capabilities.
    Help Desk for IT
    View profile
  24. 24
    Symphony SummitAI logo
    Symphony SummitAI: AI-powered ITSM, ITOM and ITAM platform for enterprises
    IT Asset Management
    View profile

Frequently asked

What is the best itsm process automation software?

The guide above features itsm process automation tools with complete, vendor-maintained profiles. Open any profile for real pricing, compliance, and buyer-fit detail before you shortlist.

How does Cubbie choose these itsm process automation tools?

Listings come from the live Cubbie catalog. Cubbie does not accept payment for ranking position.

Ranked from Cubbie's live catalog, https://www.cubbie.com/best/itsm-process-automation