Trust
Security & compliance
ISO 27001HIPAAGDPRSOC 2
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
SymphonyAI ITSMVerified
AI-driven IT service management platform using predictive intelligence and automation to improve service delivery and reduce resolution times.
Pricing
Per seat
Founded
2017
Team size
1,001-5,000 employees
Headquarters
Palo Alto, CA
At a glance
Best for
CTO, Technologists & IT Teams
Pricing model
Per seat
Security
ISO 27001HIPAAGDPRSOC 2
About SymphonyAI ITSM
SymphonyAI IT Service Management (formerly SummitAI) is an AI-powered ITSM/ESM platform for IT and enterprise service teams. It provides incident, problem, change and asset management, a self-service portal, and AI/automation (virtual agents, predictive and generative capabilities) to resolve and route requests faster. It targets mid-market and enterprise IT organizations seeking a lower-cost, AI-driven alternative to larger ITSM suites.
Buyer Fit & Positioning
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Per seat
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
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SymphonyAI ITSM
SymphonyAI ITSM doesn’t have a live offer on Cubbie yet, but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.
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