OTRSVerified

Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance.

Pricing

From $49 / seat / mo

Founded

2003

Team size

201-500 employees

Headquarters

Oberursel, Germany

Product Preview

Preview from otrs.com

At a glance

Best for

Operations Managers, Technologists & IT Teams

Pricing model

Per seat

Try before you buy

Free trialFree plan

About OTRS

OTRS is a service management and help desk platform for structuring ticketing, workflow automation, and communication across IT service management, customer service, and security operations (SOC) use cases. It supports process automation, escalation, reporting, and ITIL-aligned workflows for support and security teams. It is sold to businesses and enterprises on a concurrent-licensing model, priced per agent by custom quote.

What Help Desk & Ticketing costs

Bars compare cost per year. 20 of 22 products here publish a price.

Buyer Fit & Positioning

Procurement & Fit

Structured facts from the vendor to help your security, finance, and procurement reviews move faster.

Trust

Security & compliance

The vendor hasn’t added security or compliance details yet.

Pricing

Commercial model

Pricing model: Per seat

Free trial: Yes

Free plan: Yes

Contract minimum: Not specified

Procurement

Purchasing & legal

The vendor hasn’t added purchasing & legal details yet.

Fit

Best-fit company size

Company-size fit has not been specified yet.

Implementation & Procurement

Commercial Fit & Ecosystem

Proof, Outcomes & Momentum

Alternatives, Migration & Buyer Objections

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OTRS

OTRS doesn’t have a live offer on Cubbie yet, but you can still buy it through us. Request it and Cubbie’s procurement team will source pricing, negotiate terms, and set up the purchase for you.

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