Buyer's guide

Best E-Commerce Customer Service software for Small business (51-200)

1 e-commerce customer service tools that fit Small business (51-200), ranked. Compare fit and pricing, or start from the full e-commerce customer service guide.

1 matching toolsSmall business (51-200)

We feature a ranked guide for this segment once at least 8 matching tools have complete profiles. For now, see the broader best e-commerce customer service software list.

1
Alma
Student Information System Platforms
Alma is a cloud-based student information system for K-12 schools providing enrollment, attendance, gradebook, scheduling, and reporting.
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2
Channels
Business Phone Systems
Customer service phone software for ecommerce with click-to-call and Shopify integrations.
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3
Kayako
Software
Unified customer service platform with AI-assisted ticketing, live chat, and self-service capabilities.
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4
BoldDesk
Help Desk & Ticketing
AI-powered helpdesk software by Syncfusion with automated ticket routing and knowledge base suggestions.
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5
DevRev
Software
AI-native platform unifying customer support with product development through intelligent ticket routing.
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6
Helpshift
Software
AI-powered customer service platform for mobile-first brands with in-app messaging and automation.
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Related e-commerce customer service guides

Best e-commerce customer service software (all)Best e-commerce customer service for Solo / freelancer Best e-commerce customer service for Startup (1-50)Best e-commerce customer service for Mid-market (201-1,000)Best e-commerce customer service for Enterprise (1,000+)

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Frequently asked

What is the best e-commerce customer service software for Small business (51-200)?

The list above ranks 1 e-commerce customer service tools that fit Small business (51-200), ordered so the most complete, vendor-maintained profiles surface first. Open any profile for pricing and fit detail.