Zingly
Contact Center Software
Customer relationships AI platform for persistent conversations and self-service.
Customer Experience PlatformsCloud Infrastructure
Alternatives to Jacada
- 1Contact Center Software, AI Customer Service Agents
- 2Contact Center Software
Omilia
Contact Center Software
Conversational AI platform for contact centers providing natural language call steering and virtual agent automation.
Usage-basedAI Voice AgentsConversational AIPriceUsage-based
- 3Contact Center Software
ActiveChat
Contact Center Software
AI-powered conversational automation platform for customer service and sales teams.
Knowledge management systemAI model fine tuningCustomer CRM tools - 4Contact Center Software, AI Customer Service Agents
SmartAction
AI Customer Service Agents
Conversational AI platform for contact centers automating routine customer interactions over phone and chat.
Contact Center SoftwareConversational AIPriceUsage-based
- 5Contact Center Software
eGain
AI Knowledge Management
Knowledge hub and AI-powered customer engagement platform for contact centers and self-service.
AI powered knowledge consolidation and content managementConversational AI agent for customer self serviceOmnichannel conversation hub for customer engagementPrice$25+ / month
Starting price: above the category median. - 6Contact Center Software, AI Customer Service Agents
Dixa
Contact Center Software
Conversational customer service platform with AI-powered routing, chatbots, and unified agent workspace.
Intelligent routing and automation with external data integrationPer agentPrice$99.43+ / agent / month
- 7Contact Center Software
Mindful
Contact Center Software
Callback and customer engagement platform by Medallia for contact centers to reduce hold times.
Customer context and history management - 8Contact Center Software
Cresta
Contact Center Software
AI platform for contact centers providing real-time coaching, automation, and analytics for sales conversations.
Usage-basedAgent AssistConversational AIPrice$12,500 / month
- 9Contact Center Software, AI Customer Service Agents
Replicant
AI Customer Service Agents
Autonomous contact center platform using conversational AI to resolve customer service calls without human agents.
SOC 2HIPAAPCI DSSGDPRContact Center SoftwareConversational AIPriceUsage-based
- 10Contact Center Software
Level AI
Contact Center Software
AI-powered customer service intelligence platform with real-time agent assist and automated quality assurance.
ISO 27001SOC 2HIPAAPCI DSSGDPRAgent Assist
