Trust
Security & compliance
SOC 2ISO 27001FedRAMP
SLA uptime target: Not specified
Security review turnaround: Not specified
DPA available: Not specified
Callback and customer engagement platform by Medallia for contact centers to reduce hold times.
Pricing
Custom quote
Founded
2005
Team size
201-500 employees
Headquarters
Columbus, OH
Preview from getmindful.com
At a glance
Pricing model
Custom quote
Integrates with
SalesforceTwilioGenesys CloudAmazon ConnectFive9+5
Security
SOC 2ISO 27001FedRAMP
About Mindful
Mindful (formerly Virtual Hold Technology / VHT, now Mindful by Medallia) is a contact-center callback and customer-experience platform. It eliminates hold time by letting customers schedule or receive an automated callback at a convenient time, and orchestrates transitions across voice and digital channels. It is used by contact centers to improve CX and reduce abandonment.
Procurement & Fit
Structured facts from the vendor to help your security, finance, and procurement reviews move faster.
Pricing
Commercial model
Pricing model: Custom quote
Free trial: No
Free plan: No
Contract minimum: Not specified
Procurement
Purchasing & legal
The vendor hasn’t added purchasing & legal details yet.
Fit
Best-fit company size
Company-size fit has not been specified yet.
Buyer Fit & Positioning
Implementation & Procurement
Commercial Fit & Ecosystem
Proof, Outcomes & Momentum
Alternatives, Migration & Buyer Objections
Buy through Cubbie
Mindful
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