Hiver vs OTRS
HiverHelp Desk & Ticketing
OTRSHelp Desk & Ticketing
From $49 / seat / moPublished price
Hiver Help Desk & Ticketing The simplest helpdesk for teams on Google Workspace. | OTRS Help Desk & Ticketing Streamline operations and empower IT teams with OTRS: The leading solution for your service management needs | |
|---|---|---|
| Overview | ||
| Category | Help Desk & Ticketing | Help Desk & Ticketing |
| What it is | Hiver is a helpdesk built for Gmail that turns shared inboxes into collaborative helpdesks with assignment, tagging, and SLA tracking. | Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance. |
| Pricing | ||
| Published price | Free: $0 - Basic shared inbox Lite: $19/user/month Growth: $29/user/month Pro: $49/user/month | From $49 / seat / mo OTRS does not publish prices officially; third-party estimates put the Business Edition around $49 per agent/month (range ~$25-$100), with an Enterprise Edition quoted custom. Use… |
| Pricing model | Tiered plans | Per seat |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2011 | 2003 |
| Team size | 201-500 employees | 201-500 employees |
| Headquarters | Bangalore, India | Oberursel, Germany |
| Featured clients | Flexport, Vacasa, Oxford | Not available |
Where these sit in Help Desk & Ticketing
- Hiver$228
- OTRS$588
- Help Desk & Ticketing median$238
Per seat, per year, across 12 products publishing a price. Half of Help Desk & Ticketing sits between $120 and $360, and 5% of its plans are priced on request.
See the whole Help Desk & Ticketing market