Front vs JitBit Helpdesk
FrontHelp & Customer Support
JitBit HelpdeskHelp Desk & Ticketing
Starts at $29/agent/moPublished price
Front Help & Customer Support The customer operations platform. | JitBit Helpdesk Help Desk & Ticketing Affordable helpdesk ticketing system. Turns email, chat, web portal and API requests into trackable tickets. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help Desk & Ticketing |
| What it is | Front is a customer operations platform that combines shared inboxes, live chat, and ticketing in a collaborative interface, enabling teams to manage customer communications across email, SMS, social, and chat. | Email-first help desk ticketing system with automation, knowledge base, and asset management available as SaaS or self-hosted. |
| Pricing | ||
| Published price | Starter: $19/seat/month - Shared inbox, basic collaboration Growth: $59/seat/month - Analytics, CRM integration, rules Scale: $99/seat/month - Advanced workflows, SLA management P… | Starts at $29/agent/mo |
| Pricing model | Tiered plans | Tiered plans |
| Free options | No free plan · Free trial | No free plan · Free trial |
| Deal on Cubbie | 6 months free Live now | None right now |
| Company | ||
| Founded | 2013 | 2005 |
| Team size | 201-500 employees | 11-50 employees |
| Headquarters | San Francisco, California | London, UK |
| Featured clients | Shopify, HubSpot, Lyft | Not available |