Crisp vs Hiver
CrispHelp & Customer Support
HiverHelp Desk & Ticketing
Crisp Help & Customer Support The AI customer support platform for every business. | Hiver Help Desk & Ticketing The simplest helpdesk for teams on Google Workspace. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help Desk & Ticketing |
| What it is | Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options. | Hiver is a helpdesk built for Gmail that turns shared inboxes into collaborative helpdesks with assignment, tagging, and SLA tracking. |
| Pricing | ||
| Published price | Basic (Free): Website chat widget, basic features Pro: $25/workspace/month - Full shared inbox, automations Essentials: $95/workspace/month - Full-featured support platform Enterp… | Free: $0 - Basic shared inbox Lite: $19/user/month Growth: $29/user/month Pro: $49/user/month |
| Pricing model | Flat rate | Tiered plans |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2015 | 2011 |
| Team size | 11-50 employees | 201-500 employees |
| Headquarters | Nantes, France | Bangalore, India |
| Featured clients | SmartSuite, Ramp, Mention | Flexport, Vacasa, Oxford |