Chatwoot vs Hiver
ChatwootHelp & Customer Support
HiverHelp Desk & Ticketing
Chatwoot Help & Customer Support Open-source customer support platform. | Hiver Help Desk & Ticketing The simplest helpdesk for teams on Google Workspace. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help Desk & Ticketing |
| What it is | Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk. | Hiver is a helpdesk built for Gmail that turns shared inboxes into collaborative helpdesks with assignment, tagging, and SLA tracking. |
| Pricing | ||
| Published price | Self-hosted (Free): MIT licensed, full feature set Cloud Startups: Free for eligible open-source projects Cloud Business: $19-99/agent/month - AI credits, premium features Enterpr… | Free: $0 - Basic shared inbox Lite: $19/user/month Growth: $29/user/month Pro: $49/user/month |
| Pricing model | Tiered plans | Tiered plans |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2020 | 2011 |
| Team size | 11-50 employees | 201-500 employees |
| Headquarters | San Francisco, California | Bangalore, India |
| Featured clients | CircleCI, Accel, Freshworks | Flexport, Vacasa, Oxford |