Avaya is an enterprise communications platform providing cloud-first contact center solutions that unify chat, voice, SMS, and backend systems into an intelligence-driven fabric.
Conversational customer service platform with AI-powered routing, chatbots, and unified agent workspace.
Avaya + Dixa can move into a shared evaluation.
| Vendor 1 Avaya Contact Center Software Enterprise communications platform. | Vendor 2 Dixa Contact Center Software The Agentic CS Platform Behind Exceptional Ecommerce Brands | |
|---|---|---|
| Overview | ||
| Category | Contact Center Software | Contact Center Software |
| What it is | Avaya is an enterprise communications platform providing cloud-first contact center solutions that unify chat, voice, SMS, and backend systems into an intelligence-driven fabric. | Conversational customer service platform with AI-powered routing, chatbots, and unified agent workspace. |
| Pricing | ||
| Price | $35+ / seat / month | $99.73+ / agent / month |
| Pricing model | Per seat | Per seat |
| Free options | No free plan, No free trial | No free plan, No free trial |
| Company | ||
| Founded | 1995 | 2015 |
| Team size | 5001-10000 employees | 201-500 employees |
| Headquarters | Morristown, New Jersey | Copenhagen, Denmark |
