8x8 vs Talkdesk
8x8Unified Communications
TalkdeskContact Center as a Service
8x8 Unified Communications One platform for voice, video, chat, and contact center. | Talkdesk Contact Center as a Service AI-powered contact center platform. | |
|---|---|---|
| Overview | ||
| Category | Unified Communications | Contact Center as a Service |
| What it is | 8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution. | Talkdesk provides an AI-powered cloud contact center with omnichannel routing, workforce management, and industry-specific solutions. |
| Pricing | ||
| Published price | X2: $28/user/month - Voice, video, messaging for all employees X4: $57/user/month - Advanced analytics, supervisor features Contact Center: Custom pricing - Omnichannel contact ce… | Digital Essentials: $85/user/month Leader Essentials: $105/user/month Elite: $165/user/month |
| Pricing model | Not available | Per seat |
| Free options | Not available | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 1987 | 2011 |
| Team size | 1,001-5,000 employees | 1001-5000 employees |
| Headquarters | Campbell, California | San Francisco, California |
| Featured clients | McDonald's, Regus, Acer | IBM, Trivago, Acxiom |