8x8 vs Level AI
8x8Unified Communications
Level AIAgent Assist
CustomPublished price
8x8 Unified Communications One platform for voice, video, chat, and contact center. | Level AI Agent Assist AI + human intelligence through the full customer journey | |
|---|---|---|
| Overview | ||
| Category | Unified Communications | Agent Assist |
| What it is | 8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution. | AI-powered customer service intelligence platform with real-time agent assist and automated quality assurance. |
| Pricing | ||
| Published price | X2: $28/user/month - Voice, video, messaging for all employees X4: $57/user/month - Advanced analytics, supervisor features Contact Center: Custom pricing - Omnichannel contact ce… | Custom Custom, demo-led pricing (per seat/interaction, not published), aimed at 200+ seat contact centers with $150K-$500K quality/coaching budgets. No published tiers; professional serv… |
| Pricing model | Not available | Custom quote |
| Free options | Not available | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 1987 | 2018 |
| Team size | 1,001-5,000 employees | 51-200 employees |
| Headquarters | Campbell, California | Mountain View, CA |
| Featured clients | McDonald's, Regus, Acer | Not available |