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Buyer's guide

Best Customer Effort Score software

Platforms that measure and optimize the ease of customer interactions to reduce friction and improve satisfaction. Open any profile for real pricing, compliance, and buyer-fit detail, or jump into the customer effort score directory to filter by industry, company size, and certifications.

3 profiled toolsUpdated 2026
This category is still being built out. We only feature a ranked guide once at least 8 tools have complete profiles. Until then, browse the full customer effort score directory.
  1. 1
    Tethr logo
    Tethr
    Customer Effort Score
    Tethr provides AI-powered conversation analytics that automatically scores customer effort, sentiment, and experience from support interactions.
    View profile >
  2. 2
    Survicate logo
    Survicate
    CSAT Survey Tools
    Survicate is a customer feedback platform for running CES, CSAT, and NPS surveys across email, web, in-product, and mobile with advanced targeting and analytics.
    View profile >
  3. 3
    Klaus (Zendesk QA) logo
    Klaus (Zendesk QA)
    Quality Assurance for Support
    Klaus by Zendesk provides conversation review and quality assurance for customer support teams with AI-powered scoring and coaching.
    View profile >
  4. 4
    Nicereply logo
    Nicereply
    CSAT Survey Tools
    Nicereply provides CSAT, CES, and NPS surveys embedded in email signatures and help desk tickets for support teams.
    View profile >

Best customer effort score by company size

Best customer effort score for Solo / freelancerBest customer effort score for Startup (1-50)Best customer effort score for Small business (51-200)Best customer effort score for Mid-market (201-1,000)Best customer effort score for Enterprise (1,000+)

Keep exploring

Customer Effort Score directory & filtersAll software categoriesSoftware deals

Frequently asked

What is the best customer effort score software?

Cubbie ranks 3 profiled customer effort score tools by profile completeness, verified-vendor status, and active deals. The list above leads with the products that carry the most complete, vendor-maintained profiles.

How does Cubbie choose these customer effort score tools?

Listings are drawn from the live catalog and ordered so products with substantive, vendor-maintained profiles surface first. Cubbie does not accept payment for ranking position.

Ranked from Cubbie's live catalog, https://www.cubbie.com/best/customer-effort-score