Hornbill
ITSM Process Automation
Collaborative IT service management platform with codeless process automation and enterprise service management beyond IT.
Free trialPer seatWorkflow AutomationBusiness Process Automation
Alternatives to SymphonyAI ITSM
- 1ITSM Process Automation, IT Service Management
- 2ITSM Process Automation, IT Service Management
Cherwell Software
Help Desk for IT
IT service management platform offering enterprise ITSM and automation capabilities.
ITSM Process AutomationProject Management - 3ITSM Process Automation, Incident Management
Serviceware
Intelligent Process Automation
Enterprise service management platform with financial management, knowledge management, and process automation for large organizations.
ITSM Process AutomationCloud Cost Management - 4ITSM Process Automation
CloudRadial
Client Portal Software
CloudRadial is an AI-powered service delivery and client success platform for MSPs. A branded client portal, AI chat and service-desk intelligence, no-code automation, and a PSA-connected storefront, all wired into the PSA, RMM, and M365 tools you already run.
Free planSOC 2ISO 27001GDPRTiered plansITSM Process AutomationPrice$115+ / month
Starting price: above the category median. - 5ITSM Process Automation, Incident Management
Resolve.io
AI IT Agents
IT process automation and orchestration platform using AI to automate incident diagnosis and resolution across IT environments.
AI powered ticket deflection and resolutionIntelligent log analysis and anomaly detection - 6ITSM Process Automation
Onepane
AI Observability
AI-driven service ownership platform providing visibility into microservices and dependencies.
AI driven root cause investigationEvidence linked rca document generationChange aware causality linking - 7ITSM Process Automation, IT Service Management
Halo Service Solutions
Help Desk for IT
Inclusive service desk platform with ITIL-compliant processes, automation, and integration capabilities for internal IT teams.
Free trialITSM Process AutomationIT Service ManagementPrice$29+ / agent / month
- 8IT Service Management, Incident Management
Axios assyst
IT Service Management
IT service management platform combining ITSM, CMDB, and self-service capabilities for enterprise service delivery and automation.
Incident ManagementCMDB Software - 9ITSM Process Automation, Incident Management
OTRS
Help Desk & Ticketing
Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance.
Free planFree trialPer seatITSM Process AutomationIncident ManagementPrice$49+ / seat / month
Starting price: above the category median. - 10ITSM Process Automation
Bizagi
Business Process Management
Bizagi provides low-code process automation combining process modeling, digital transformation, and intelligent automation.
Low code application developmentCase managementAI powered automation
