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Cherwell Software vs SymphonyAI ITSM

Cherwell Software logo
Cherwell SoftwareHelp Desk for IT
CustomPublished price
SymphonyAI ITSM logo
SymphonyAI ITSMITSM Process Automation
CustomPublished price
Cherwell Software logo
Cherwell Software
Help Desk for IT

Automate routine tasks, enhance response times and free up valuable time

SymphonyAI ITSM logo
SymphonyAI ITSM
ITSM Process Automation

AI-driven IT service management platform using predictive intelligence and automation to improve service delivery and reduce resolution times.

Overview
CategoryHelp Desk for ITITSM Process Automation
What it isIT service management platform offering enterprise ITSM and automation capabilities.AI-driven IT service management platform using predictive intelligence and automation to improve service delivery and reduce resolution times.
Pricing
Published priceCustom
Acquired by Ivanti (2021); cherwell.com now redirects to Ivanti. Cherwell's ITSM capabilities live on within Ivanti Neurons for ITSM. No standalone public pricing.
Custom
Quote-only, subscription pricing scoped by number of users, modules and support. Flexible licensing from Named Analyst to Concurrent. Positioned as more cost-effective than Servic…
Pricing modelCustom quotePer seat
Free optionsNo free plan · No free trialNo free plan · No free trial
Deal on CubbieNone right nowNone right now
Company
Founded20042017
Team size201-500 employees1001-5000 employees
HeadquartersColorado Springs, USAPalo Alto, CA

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