Keona Health
Contact Center Software
Patient access, scheduling, and contact center platform for health systems and call centers.
HIPAASOC 2Patient IntakeCall Center Software
Alternatives to Prepared Live
- 1Contact Center Software
- 2Contact Center Software
Omilia
Contact Center Software
Conversational AI platform for contact centers providing natural language call steering and virtual agent automation.
Usage-basedAI Voice AgentsConversational AIPriceUsage-based
- 3Contact Center Software
ProcedureFlow
Contact Center Software
Canadian knowledge management platform helping contact centers document processes.
Guided workflow execution for agentsAI agent workflow governanceReal time procedure updates and versioningPrice$33+ / seat / month
- 4Contact Center Software
Mindful
Contact Center Software
Callback and customer engagement platform by Medallia for contact centers to reduce hold times.
Customer context and history management - 5Contact Center Software
Cresta
Contact Center Software
AI platform for contact centers providing real-time coaching, automation, and analytics for sales conversations.
Usage-basedAgent AssistConversational AIPrice$12,500 / month
- 6Contact Center Software
Jacada
Contact Center Software
Robotic process automation for contact centers automating agent desktop tasks and customer self-service workflows.
ISO 27001PCI DSSSOC 2Intelligent Process AutomationAI Customer Service Agents - 7Contact Center Software
Cogito
Contact Center Software
Emotion AI for contact centers that analyzes voice signals in real time to coach agents on empathy and engagement.
Real time cx and ex scoringProprietary AI models for emotional intelligenceAgent performance analytics and insights - 8Contact Center Software
Ameyo
Contact Center Software
Omnichannel contact center software with voice, email, chat, social media, and video support for enterprises in emerging markets.
Outbound Call CenterOmnichannel Support - 9Contact Center Software
Voicegain
Speech-to-Text Platforms
Speech-to-text platform with real-time and offline transcription APIs for call centers and meeting recordings.
Telephony bot API with sip integrationSpeech analytics with sentiment and entity recognitionPriceUsage-based
- 10Contact Center Software
Gryphon AI
Compliance & Risk Management
Real-time conversation intelligence platform for contact centers delivering live coaching and call compliance.
Consent and Preference ManagementContact Center Software
