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Alternatives to Broadvoice

Research overview

10 alternatives

  1. 1Deliver omnichannel customer service and support

    Zendesk

    6 months free

    Help & Customer Support

    Both Broadvoice and Zendesk provide contact center and customer service platforms with omnichannel capabilities, AI-powered features, and workforce management. However, Zendesk is primarily a service platform with contact center as one module, while Broadvoice is built as a unified communications and contact center platform. Zendesk offers broader CRM and ticketing integration, while Broadvoice emphasizes voice and real-time communications.

    Free planFree trialSOC 2ISO 27001GDPR
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    Vendor sources: broadvoice.com [1]zendesk.com [2]

    Last verified
  2. 2Unified Communications as a Service, Call Center Software

    Fuze

    Unified Communications as a Service

    Enterprise cloud communications platform with global voice, video, messaging, and contact center for distributed organizations.

    Queue and call routing managementCustomer portal and self service
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  3. 3Unified Communications as a Service, CPaaS (Communications Platform as a Service)

    Exotel

    CPaaS (Communications Platform as a Service)

    Cloud telephony and communications platform offering voice, SMS, and contact center for businesses.

    Free trialISO 27001Tiered plansUnified CommunicationsOmnichannel Support

    Price$33+ / month

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  4. 4Unified Communications as a Service, Call Center Software

    net2phone

    Business Phone Systems

    Cloud phone system with AI-powered features providing business communications, video conferencing, and contact center solutions.

    Developer API and webhook support

    Price$25.99+ / user / month

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  5. 5Unified Communications as a Service, CPaaS (Communications Platform as a Service)

    Wildix

    Unified Communications as a Service

    Browser-based unified communications platform with WebRTC technology providing sales-focused communication tools for businesses.

    Agentic AI voice and chat botsSales intelligence and revenue analytics

    Price$12+ / seat / month

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  6. 6Unified Communications as a Service, Contact Center as a Service

    Odigo

    Contact Center as a Service

    French cloud contact center platform offering customer engagement for global enterprises.

    Omnichannel contact center managementAgentic AI and autonomous agentsIntelligent call routing and distribution
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  7. 7Unified Communications, Contact Center as a Service

    8x8

    Unified Communications

    8x8 provides a unified cloud communications platform combining business phone, video conferencing, team messaging, and contact center in a single solution.

    Customer Experience PlatformsAI for Media
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  8. 8Unified Communications as a Service, Unified Communications

    Intermedia Unite

    Unified Communications

    Unified communications platform combining business phone, video conferencing, chat, and file management for mid-market businesses.

    Meeting transcription and recordingContact center features

    Price$27.99+ / user / month

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  9. 9Contact Center Software

    Mitel CC

    Contact Center Software

    Mitel cloud contact center solution integrated with Mitel telephony and UC platforms.

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  10. 10Unified Communications as a Service, CPaaS (Communications Platform as a Service)

    Star2Star

    Unified Communications as a Service

    Sangoma's full-spectrum communications solution with voice, video, chat, and fax.

    Single vendor communications consolidation

    Price$25.99+ / seat / month

    Compare