Observe.AI vs SentiSum
Observe.AIConversation Intelligence
From $69 / agent / moPublished price
SentiSumSpeech Analytics
From $3,000 / moPublished price
Observe.AI Conversation Intelligence AI for contact center conversations. | SentiSum Speech Analytics AI-powered voice of customer analytics. | |
|---|---|---|
| Overview | ||
| Category | Conversation Intelligence | Speech Analytics |
| What it is | Observe.AI provides AI-powered conversation intelligence for contact centers with real-time agent assist, QA automation, and coaching analytics. | SentiSum is an AI-powered speech and text analytics platform that automatically tags and categorizes customer conversations to surface actionable insights. |
| Pricing | ||
| Published price | From $69 / agent / mo No public pricing page; sold sales-led with a ~100-seat minimum. AWS Marketplace lists the Observe.AI Post-Interaction AI module at $828 per agent for a 12-month contract, i.e. $6… | From $3,000 / mo Pro plan starts at about $3,000/mo, scaling by channels, users, and ticket volume; mid-market to enterprise deployments commonly range $3,000-$10,000+/mo. No self-serve tier; fina… |
| Pricing model | Per seat | Tiered plans |
| Free options | No free plan · No free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2017 | 2017 |
| Team size | 201-500 employees | 11-50 employees |
| Headquarters | San Francisco, California | London, United Kingdom |
| Featured clients | DoorDash, Pearson, World Financial Group | Not available |