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IrisAgent vs Klaus (Zendesk QA)

IrisAgent logo
IrisAgentCustomer Service Training
From $500 / moPublished price
Klaus (Zendesk QA) logo
Klaus (Zendesk QA)Quality Assurance for Support
From $35 / seat / moPublished price
IrisAgent logo
IrisAgent
Customer Service Training

AI support agents that resolve tickets without hallucinations

Klaus (Zendesk QA) logo
Klaus (Zendesk QA)
Quality Assurance for Support

Quality assurance for support teams.

Overview
CategoryCustomer Service TrainingQuality Assurance for Support
What it isAI support automation platform that triages tickets, surfaces root causes, and routes product issues to engineering.Klaus by Zendesk provides conversation review and quality assurance for customer support teams with AI-powered scoring and coaching.
Pricing
Published priceFrom $500 / mo
Free plan (4 features, no credit card); Standard from $500/month (23 features, most popular for teams/SMEs); Enterprise custom pricing (35 features, contact sales).
From $35 / seat / mo
Now sold as Zendesk QA (Klaus was acquired by Zendesk); priced per agent per month, listed around $35/agent/mo (some sources cite ~$25). Rebranded from Klaus to Zendesk QA and off…
Pricing modelTiered plansPer seat
Free optionsFree plan · Free trialNo free plan · Free trial
Deal on CubbieNone right nowNone right now
Company
Founded20192018
Team size11-50 employees51-200 employees
HeadquartersPalo Alto, CATallinn, Estonia
Featured clientsNot availableAutomattic, Epic Games, Wistia

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