Gladly vs NLX
GladlyE Commerce Customer Service
From $120 / seat / moPublished price
NLXConversational AI
Usage-basedPublished price
Gladly E Commerce Customer Service The only customer experience AI purpose-built to deliver efficient service and lasting relationships | NLX Conversational AI Build conversational AI at any scale. | |
|---|---|---|
| Overview | ||
| Category | E Commerce Customer Service | Conversational AI |
| What it is | Customer service platform built around people rather than tickets with AI-powered conversation management. | Low-code conversational AI platform for customer self-service. |
| Pricing | ||
| Published price | From $120 / seat / mo Gladly's enterprise site is demo-gated, but its Shopify App Store small-business plan is public: a free 30-day trial, then $120 per agent seat / mo, plus usage add-ons ($1.50 per… | Usage-based Growth (pay-as-you-go): $0.20 per conversation with a one-time $20 credit, free sandbox conversations, no contract (1 workspace, 5 builder seats, 10 apps, 14-day retention). Enter… |
| Pricing model | Per seat | Usage-based |
| Free options | No free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2014 | 2018 |
| Team size | 201-500 employees | 51-100 employees |
| Headquarters | San Francisco, CA | New York, NY |