Front vs Plain
FrontHelp & Customer Support
PlainHelp & Customer Support
Front Help & Customer Support The customer operations platform. | Plain Help & Customer Support Customer support for developer-first companies. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help & Customer Support |
| What it is | Front is a customer operations platform that combines shared inboxes, live chat, and ticketing in a collaborative interface, enabling teams to manage customer communications across email, SMS, social, and chat. | Plain is a modern customer support platform designed for developer-first and API-first companies, providing a fast inbox, API access, and tight integration with development workflows. |
| Pricing | ||
| Published price | Starter: $19/seat/month - Shared inbox, basic collaboration Growth: $59/seat/month - Analytics, CRM integration, rules Scale: $99/seat/month - Advanced workflows, SLA management P… | Free: Core support features, limited seats Pro: $29/seat/month - Full features, API access Business: $69/seat/month - SLA management, advanced workflows |
| Pricing model | Tiered plans | Tiered plans |
| Free options | No free plan · Free trial | No free plan · Free trial |
| Deal on Cubbie | 6 months free Live now | None right now |
| Company | ||
| Founded | 2013 | 2021 |
| Team size | 201-500 employees | 11-50 employees |
| Headquarters | San Francisco, California | London, United Kingdom |
| Featured clients | Shopify, HubSpot, Lyft | Stytch, Knock, Inngest |
Where these sit in Help & Customer Support
- Front$228
- Help & Customer Support median$360
Per seat, per year, across 14 products publishing a price. Half of Help & Customer Support sits between $240 and $1,188, and 15% of its plans are priced on request. Plain states a range rather than a single yearly figure, so it is not marked here.
See the whole Help & Customer Support market