FreeScout vs Vision Helpdesk

Vendor decision canvas

Vendor 1

FreeScoutHelp Desk & Ticketing

Free open-source helpdesk and shared inbox alternative to Help Scout.

No reviewsRating2018Founded

Vendor 2

Vision HelpdeskHelp Desk & Ticketing

Multi-channel help desk and ITSM software with ITIL/ITSM compliant features, gamification, and satellite desk for multi-brand support.

$12+ / agent / monthPriceNo reviewsRating2007Founded

Carry this decision forward

FreeScout + Vision Helpdesk can move into a shared evaluation.

2-vendor view

Vendor evidence comparison for FreeScout, Vision Helpdesk
	Vendor 1 FreeScout Help Desk & Ticketing Best Open Source Helpdesk & Shared Mailbox View profile Visit	Vendor 2 Vision Helpdesk Help Desk & Ticketing Simplify your customer support using Vision Helpdesk's top-notch customer service software tools View profile Visit
Overview
Category	Help Desk & Ticketing	Help Desk & Ticketing
What it is	Free open-source helpdesk and shared inbox alternative to Help Scout.	Multi-channel help desk and ITSM software with ITIL/ITSM compliant features, gamification, and satellite desk for multi-brand support.
Pricing
Price	Not available	$12+ / agent / month
Pricing model	Free	Per seat
Free options	Free plan, Free trial	No free plan, Free trial
Company
Founded	2018	2007
Team size	1-10 employees	11-50 employees
Headquarters	Remote	Nasik, India

Typical monthly range: $10–$30 per seat. 6% are priced on request.