Five9 vs Uniphore
Five9Contact Center as a Service
Five9 provides an intelligent cloud contact center with AI-powered virtual agents, WFO, digital engagement, and analytics.
Not publishedPublished priceNo reviewsRating2001Founded
UniphoreAgent Assist
Enterprise conversational AI platform with speech analytics, real-time emotion detection, and agent assist.
CustomPublished priceNo reviewsRating2008Founded
Five9 Contact Center as a Service Intelligent cloud contact center. | Uniphore Agent Assist Business AI. Business Outcomes. | |
|---|---|---|
| Overview | ||
| Category | Contact Center as a Service | Agent Assist |
| What it is | Five9 provides an intelligent cloud contact center with AI-powered virtual agents, WFO, digital engagement, and analytics. | Enterprise conversational AI platform with speech analytics, real-time emotion detection, and agent assist. |
| Pricing | ||
| Published price | Digital: $119/user/month Core: $119/user/month Premium: $169/user/month Ultimate: $229/user/month | Custom Enterprise AI platform with no published pricing; sold via custom quotes by product suite. Third-party estimates cite roughly $35 per agent plus per-integration and platform fees,… |
| Pricing model | Tiered plans | Custom quote |
| Free options | No free plan | No free plan, No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2001 | 2008 |
| Team size | 1001-5000 employees | 501-1000 employees |
| Headquarters | San Ramon, California | Palo Alto, CA |
| Featured clients | Under Armour, DoorDash, Lululemon | Not available |