Cyara vs Dialpad
CyaraContact Center AI Observability
CustomPublished price
DialpadCommunication & Collab
Cyara Contact Center AI Observability Power your CX with Agentic AI | Dialpad Communication & Collab AI-powered customer intelligence platform | |
|---|---|---|
| Overview | ||
| Category | Contact Center AI Observability | Communication & Collab |
| What it is | CX assurance platform for testing and monitoring IVR and contact center experiences. | Dialpad is an AI-powered business communications platform that provides cloud phone, video conferencing, contact center, and sales coaching solutions. Its AI features include real-time transcription, sentiment analysis, and automated call summaries on every plan. |
| Pricing | ||
| Published price | Custom Quote-only enterprise pricing based on channels, usage, and modules; positioned for mid-market to enterprise contact centers and noted as a premium spend. No public price publishe… | Standard: $15/user/month (billed annually) - Unlimited calling, AI transcription, Google/Microsoft integration Pro: $25/user/month (billed annually) - CRM integrations, 24/7 phone… |
| Pricing model | Custom quote | Usage-based |
| Free options | No free plan · No free trial | Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2006 | 2011 |
| Team size | 201-500 employees | 1,001-5,000 employees |
| Headquarters | Redwood City, CA | San Francisco, California |
| Featured clients | Not available | WeWork, Uber, Motorola |