Crisp vs OTRS
CrispHelp & Customer Support
OTRSHelp Desk & Ticketing
From $49 / seat / moPublished price
Crisp Help & Customer Support The AI customer support platform for every business. | OTRS Help Desk & Ticketing Streamline operations and empower IT teams with OTRS: The leading solution for your service management needs | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help Desk & Ticketing |
| What it is | Crisp is an all-in-one customer support platform combining live chat, AI chatbot, shared inbox, knowledge base, and ticketing for startups and SMBs, with self-hosted and cloud options. | Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance. |
| Pricing | ||
| Published price | Basic (Free): Website chat widget, basic features Pro: $25/workspace/month - Full shared inbox, automations Essentials: $95/workspace/month - Full-featured support platform Enterp… | From $49 / seat / mo OTRS does not publish prices officially; third-party estimates put the Business Edition around $49 per agent/month (range ~$25-$100), with an Enterprise Edition quoted custom. Use… |
| Pricing model | Flat rate | Per seat |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2015 | 2003 |
| Team size | 11-50 employees | 201-500 employees |
| Headquarters | Nantes, France | Oberursel, Germany |
| Featured clients | SmartSuite, Ramp, Mention | Not available |