Cognigy vs Gladly
CognigyConversational AI
CustomPublished price
GladlyE Commerce Customer Service
From $120 / seat / moPublished price
Cognigy Conversational AI Enterprise conversational AI platform. | Gladly E Commerce Customer Service The only customer experience AI purpose-built to deliver efficient service and lasting relationships | |
|---|---|---|
| Overview | ||
| Category | Conversational AI | E Commerce Customer Service |
| What it is | Cognigy provides enterprise-grade conversational AI for customer service and employee support across voice and digital channels. | Customer service platform built around people rather than tickets with AI-powered conversation management. |
| Pricing | ||
| Published price | Custom Enterprise conversational/agentic AI for contact centers (now NiCE Cognigy). Sales-led custom pricing with no public tiers; voice, chat and LLM workloads billed separately plus ad… | From $120 / seat / mo Gladly's enterprise site is demo-gated, but its Shopify App Store small-business plan is public: a free 30-day trial, then $120 per agent seat / mo, plus usage add-ons ($1.50 per… |
| Pricing model | Custom quote | Per seat |
| Free options | No free plan · Free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2016 | 2014 |
| Team size | 201-500 employees | 201-500 employees |
| Headquarters | Dusseldorf, Germany | San Francisco, CA |
| Featured clients | Lufthansa, Bosch, Toyota | Not available |