Chatwoot vs OTRS
ChatwootHelp & Customer Support
OTRSHelp Desk & Ticketing
From $49 / seat / moPublished price
Chatwoot Help & Customer Support Open-source customer support platform. | OTRS Help Desk & Ticketing Streamline operations and empower IT teams with OTRS: The leading solution for your service management needs | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help Desk & Ticketing |
| What it is | Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk. | Structured communication and process management solution for ITSM, customer service, and corporate security with ITIL compliance. |
| Pricing | ||
| Published price | Self-hosted (Free): MIT licensed, full feature set Cloud Startups: Free for eligible open-source projects Cloud Business: $19-99/agent/month - AI credits, premium features Enterpr… | From $49 / seat / mo OTRS does not publish prices officially; third-party estimates put the Business Edition around $49 per agent/month (range ~$25-$100), with an Enterprise Edition quoted custom. Use… |
| Pricing model | Tiered plans | Per seat |
| Free options | Free plan · Free trial | Free plan · Free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2020 | 2003 |
| Team size | 11-50 employees | 201-500 employees |
| Headquarters | San Francisco, California | Oberursel, Germany |
| Featured clients | CircleCI, Accel, Freshworks | Not available |