Chatwoot vs Front
ChatwootHelp & Customer Support
FrontHelp & Customer Support
Chatwoot Help & Customer Support Open-source customer support platform. | Front Help & Customer Support The customer operations platform. | |
|---|---|---|
| Overview | ||
| Category | Help & Customer Support | Help & Customer Support |
| What it is | Chatwoot is an open-source, AI-powered customer support platform that provides omnichannel messaging, a shared inbox, and automation tools as an alternative to Intercom and Zendesk. | Front is a customer operations platform that combines shared inboxes, live chat, and ticketing in a collaborative interface, enabling teams to manage customer communications across email, SMS, social, and chat. |
| Pricing | ||
| Published price | Self-hosted (Free): MIT licensed, full feature set Cloud Startups: Free for eligible open-source projects Cloud Business: $19-99/agent/month - AI credits, premium features Enterpr… | Starter: $19/seat/month - Shared inbox, basic collaboration Growth: $59/seat/month - Analytics, CRM integration, rules Scale: $99/seat/month - Advanced workflows, SLA management P… |
| Pricing model | Tiered plans | Tiered plans |
| Free options | Free plan · Free trial | No free plan · Free trial |
| Deal on Cubbie | None right now | 6 months free Live now |
| Company | ||
| Founded | 2020 | 2013 |
| Team size | 11-50 employees | 201-500 employees |
| Headquarters | San Francisco, California | San Francisco, California |
| Featured clients | CircleCI, Accel, Freshworks | Shopify, HubSpot, Lyft |
Where these sit in Help & Customer Support
- Front$228
- Help & Customer Support median$360
Per seat, per year, across 14 products publishing a price. Half of Help & Customer Support sits between $240 and $1,188, and 15% of its plans are priced on request. Chatwoot states a range rather than a single yearly figure, so it is not marked here.
See the whole Help & Customer Support market