Balto vs Plum Voice
BaltoSpeech Analytics
CustomPublished price
Plum VoiceVoice App Development
From $0.009 / minPublished price
Balto Speech Analytics Real-time speech analytics and guidance. | Plum Voice Voice App Development Resolve Every Customer Request at the Speed of AI | |
|---|---|---|
| Overview | ||
| Category | Speech Analytics | Voice App Development |
| What it is | Balto provides real-time speech analytics with AI that listens to contact center conversations, offering dynamic prompts, automatic QA scoring, and in-the-moment coaching. | Automated voice services and IVR for call automation. |
| Pricing | ||
| Published price | Custom No vendor-published pricing; Balto quotes per agent based on tier and scale, typically arranged after a pilot/POC. Third-party estimates cite roughly $50-$150+ per agent per month… | From $0.009 / min Voice automation usage pricing starts at a published per-minute rate, with total cost varying by call volume, features, and service configuration. |
| Pricing model | Custom quote | Usage-based |
| Free options | No free plan · No free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2017 | 2000 |
| Team size | 201-500 employees | 51-100 employees |
| Headquarters | St. Louis, Missouri | Boston, MA |