Balto vs LumenVox
BaltoSpeech Analytics
CustomPublished price
LumenVoxAI Voice & Speech
CustomPublished price
Balto Speech Analytics Real-time speech analytics and guidance. | LumenVox AI Voice & Speech The AI platform for every customer interaction. | |
|---|---|---|
| Overview | ||
| Category | Speech Analytics | AI Voice & Speech |
| What it is | Balto provides real-time speech analytics with AI that listens to contact center conversations, offering dynamic prompts, automatic QA scoring, and in-the-moment coaching. | Speech recognition and voice biometrics for customer authentication. |
| Pricing | ||
| Published price | Custom No vendor-published pricing; Balto quotes per agent based on tier and scale, typically arranged after a pilot/POC. Third-party estimates cite roughly $50-$150+ per agent per month… | Custom No public pricing; enterprise quote-only. LumenVox was acquired by Capacity in 2023 and is now branded 'LumenVox by Capacity' (lumenvox.com redirects to capacity.com), but the spe… |
| Pricing model | Custom quote | Custom quote |
| Free options | No free plan · No free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2017 | 2001 |
| Team size | 201-500 employees | 101-250 employees |
| Headquarters | St. Louis, Missouri | Atlanta, GA |