Assembled vs Cresta
AssembledContact Center Workforce Management
From $25 / seat / moPublished price
CrestaContact Center Software
$150,000 / yrPublished price
Assembled Contact Center Workforce Management Modern workforce management for support. | Cresta Contact Center Software AI Agents for Every Customer Conversation | |
|---|---|---|
| Overview | ||
| Category | Contact Center Workforce Management | Contact Center Software |
| What it is | Assembled provides modern workforce management for support teams with AI-powered forecasting, scheduling, and real-time management. | AI platform for contact centers providing real-time coaching, automation, and analytics for sales conversations. |
| Pricing | ||
| Published price | From $25 / seat / mo Core plan from $25/user/month (scheduling, real-time dashboards, forecasting, SSO, Slack, time-off, analytics). Advanced AI features are usage/quote-based: AI Agent priced per con… | $150,000 / yr Cresta's own pricing is custom-quoted with no public list price. AWS Marketplace publishes 12-month contracts for Agent Assist: $150,000/yr for Chat (up to 125,000 chats) and $150… |
| Pricing model | Tiered plans | Usage-based |
| Free options | No free plan · No free trial | No free plan · No free trial |
| Deal on Cubbie | None right now | None right now |
| Company | ||
| Founded | 2018 | 2017 |
| Team size | 51-200 employees | 201-500 employees |
| Headquarters | San Francisco, California | San Francisco, CA |
| Featured clients | Stripe, Etsy, GoFundMe | Not available |